Customer Experience Analytics
8x8 Customer Experience Analytics helps you fully understand every step of your customer journey so you can deliver amazing experiences.
Key benefits
Easily search for and discover opportunities for improvement.
Identify customer frustration points with a visual map of their journey.
Offer every customer the opportunity to provide direct feedback.
Run targeted searches of your data to identify issues and trends.
Learn more about 8x8 Customer Experience Analyticslink to this section
Quickly identify opportunities for improvement
Advanced search and intuitive navigation allow you to quickly see big-picture issues as well as minute details.
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Boost customer loyalty
Find and fix issues causing customer dissatisfaction, fast.
Improve customer satisfaction
Analyze specific areas of customer feedback to drive higher customer satisfaction ratings.
Take action
Automatically identify the root cause of customer frustrations so you can proactively address issues.
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