Integrated Communications for Legal Professionals
Unified Communications
Phone, chat and video for a hybrid workforce—on one single platform
Contact Centre
Meet clients’ digital demands and deliver services more efficiently
Video
Experience remote interaction as if you are in the same room
Automation & AI
Improve workflows with centralised automation and AI
Legal firms win with automation and AI
Five transformational changes shaping law firms
Cross-platform Analytics and AI
Instantly turn insight into operational action based on analytics across all your employee and customer communication interaction.
Centralised administration
Minimize IT time spent working on the phone system with a single administrative interface that enables quick and easy management of all locations and users globally.
Benefits of a unified solution:
- One deployment for contact centre, voice, team, chat and video
- One location to deploy and manage all sites and users globally
- One directory to view entire estate with real-time presence
- One governance for security and data privacy policy
Featured customer stories
"We are able to share workloads across different teams, and that’s giving us a great degree of flexibility."
Connecting employees and clients
Attorneys
Be accessible with all-in-one apps that give you voice, video, chat, and fax on your desktop and mobile devices.
Frontdesk
Handle all customer interactions seamlessly through a single, easy-to-navigate interface with IVR, queued and web call-back, and more.
Paralegals
Connect with clients and colleagues through a single interface including voice, video, phone and chat, in the office, the courtroom, or on the go.
IT
One interface enabling centralised administration, for all locations and users globally, with cross-platform analytics and AI.
Automate Reports
Generate activity reports with one click
Real-time Dashboard
Instant insight into call centre activity
Sentiment Analysis
Manage routine calls with virtual agents
Intelligent Automation
Advanced insights for automation