Break free from legacy limits.
On-premise communications systems were designed for another era—hardware-heavy, siloed, and resistant to change. Today, agility, intelligence, and resilience define success. 8x8 delivers a modern communications platform that scales with your business and simplifies everything. Move to the cloud with 8x8.
- A unified UCaaS, CCaaS, and CPaaS AI-powered platform.
- Security, global scalability, and long-term reliability.
- Simplified management and unified interaction data across your organization.
Why 8x8 is built for the cloud era—legacy isn’t.
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| Cloud-native architecture | Unified UCaaS + CCaaS + CPaaS on one cloud platform—eliminating vendor sprawl, hardware lock-in, and integration complexity | Disparate systems with siloed upgrades, limited scalability, and hardware dependence |
| Built-in business continuity | Cloud-based resiliency, geo-redundancy, and failover across global regions | High risk of localized outages, complex and costly recovery plans |
| 99.999% Uptime SLA (~5 mins of downtime in a year) | Robust active-active architecture, backed by a platform-wide uptime SLA across UCaaS and CCaaS | SLAs not guaranteed or fragmented by service type |
| Unified customer insights | Unified interaction data and customer journey analytics across every touchpoint within the organization | Data fragmented across vendors, systems, tools, and teams– limiting visibility and cross-functional coordination |
| AI-powered experiences | AI where it matters most—summaries, routing, coaching, sentiment. Real-time intelligence built into every interaction | Dated systems block modern AI. Siloed data and outdated infrastructure limit insight, speed, and value |
| Global PSTN replacement | Coverage in 55+ countries with local dial plans | Multiple carrier contracts across the globe with limited or complex regional workarounds |
| Microsoft Teams® certified | Deep, certified integration options with Microsoft Teams® | Incomplete or non-certified integrations |
| Frequent innovation updates | Automatic feature drops every month with no upgrades to manage, no added cost, and no disruption | Long upgrade cycles, expensive patching. Hardware procurement, local site visits, and custom integrations delay time to value |
| Unified system management and administration | Self-service, mobile-enabled, intuitive functionality —full control from an all-in-one-view, without relying on IT tickets or vendor support | Fragmented or third-party admin tools and complexities due to heavy reliance on local vendors, parts, and specialized personnel |
| Real-time visibility and reporting | Prebuilt dashboards and analytics across UC and CC, accessible anywhere | Limited or delayed reporting, dependent on manual tools or third-party systems |
| Seamless migration support | Battle-tested playbooks, dedicated specialists, and phased rollouts tailored to your business—ensuring a smooth, low-risk migration | Manual reimplementation, complex plans, and time-consuming rebuilds for each site or function |
| Cost efficiency | Multi-product bundles, global billing, lower TCO | Hidden hardware and maintenance costs |
| Desk phone support | Open SIP devices can be repurposed for better ROI | Proprietary and limited compatibility with other systems |
| Security and compliance | Certified cloud security and global compliance | Varies by system and site; responsibility falls on internal IT and fragmented vendors |
| Third-party validated | Recognized by leading industry analysts like Gartner® and Forrester® for UCaaS and CCaaS | Not applicable or limited recognition |
Your old systems can’t deliver what modern business demands.
With 8x8, you move beyond patchwork infrastructure to a single, secure, cloud platform—purpose-built for intelligence, agility, and reliability. It’s not just about upgrading technology. It’s about unlocking every conversation, every interaction, and every insight—so your business stays sharp, connected, and ready for what’s next.
Recommended by leading industry experts.
See why these companies chose 8x8 over Mitel, Cisco or Avaya.
Carolina University graduates from Mitel to 8x8.
“Today’s students expect to communicate with universities the same ways they connect with their friends, but we couldn’t provide that personalized touch.”
Learn why the Princess Alexandra Hospital NHS Trust moved to the cloud with 8x8.
“8x8’s solution seems designed from the bottom-up for the cloud, which sets it apart. Gartner’s Magic Quadrant also validates 8x8 as a global leader for Unified Communications as a Service.”
Fred Loya Insurance couldn’t handle the risk of their dated Cisco system.
“I realized we had gone an entire year with no outages, no calls being lost, none of the problems we had with the old system.”
