Be instrumental in boosting efficiency. Seamlessly orchestrate your AI bots.
Smarter, more efficient customer engagement starts with orchestrating a better way. Unify and optimize your AI-driven interactions across voice and digital channels. And fuel seamless, intelligent, and personalized customer experiences at scale.
Unified AI Bot Management
Seamlessly integrate and coordinate multiple AI bots across voice, chat, SMS, and digital channels for consistent, intelligent automation.
Intelligent Routing & Handoff
Automatically escalate complex inquiries to the right bot or live agent, ensuring smooth transitions and improved resolution times.
Context-Aware AI Responses
Leverage real-time data and CRM integration to deliver personalized, dynamic interactions tailored to each customer’s history and preferences.
Scalable Automation & 24/7 Availability
Enable AI bots from 8x8 and different vendors to handle unlimited interactions simultaneously, providing continuous, efficient support without increasing operational costs.
Seamless omnichannel automation. Just like that.
Coordinate AI bots across voice, chat, SMS, and digital channels to deliver consistent, intelligent customer interactions. Free from inefficiency. Free from disruption.
Improve operational efficiency. You know the drill.
Automate repetitive tasks and route inquiries more intelligently, reducing agent workload and making the most of your resources.
Personalized. Context aware. It's engagement as brilliant as you are.
Bring AI-driven orchestration together with your business systems to provide responses tailored to each customer's needs. Informed by real data, in real time.
Scalable, always-on support. So you don't have to be.
Deploy AI bots that handle unlimited interactions at once, ensuring 24/7 availability and fast response times. Even at peak demand.
Contact Center capabilities.
Here’s everything else the 8x8 Contact Center does.
Intuitive Workspaces
Engage CX teams with real-time insights, simplified workflows,and low-code/no-code flexible design
Analytics
Empower your teams with unified data, sentiment analysis, and intuitive coaching tools and take action faster.
AI in 8x8 Contact Center
Enhance CX and operational efficiency with automation, real-time insights, and personalized, context-aware guidance across every channel.
Agent Assist
Reduce after call work and provide a consistent experience every time with AI-powered agent assist solutions.
Outbound Campaigns
Boost productivity and customer reach with automated outbound dialing for efficient, targeted outreach campaigns.
Workforce Engagement Management
Support agents with tools built to save time and deliver results.
Integrations
Drive strong CX and more efficient operations with our integrated partner solutions.
A product portfolio to supercharge your CX.
From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.
Contact Center
8x8® Contact Center™ powers up agents with AI to simplify contact center operations and delight customers.
Unified Communications
8x8 Work® connects teams and customers globally with an AI-enabled communications suite.
Communications APIs
8x8 no-code CPaaS connects you to customers on the channels they want from one platform.
CX Beyond the Contact Center
8x8 Engage™ empowers all customer-facing teams to stay connected and support customers with ease.
8x8 for Microsoft Teams**
Amplify your Microsoft Teams with 8x8 communication capabilities and contact center integrations.
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