What’s Cooking at 8x8? F & B Digital Transformation Stories
According to a recent study by Market Research Future, the global digital transformation market in the food and beverage industry is projected to reach an incredible $13.6 billion this year. Since the start of the decade, innovation in the industry has accelerated, from optimizing the customer experience to streamlining the way employees communicate and collaborate. Truly, the very fabric of how food and beverage businesses operate has changed.
In the new What’s Cooking at 8x8 eBook, we celebrate seven remarkable companies that are shaping food and beverage industry digital transformation and redefining the very essence of customer service and engagement. These include a:
- family-owned and operated wholesale distributor of specialty foods
- premier wine and spirits distributor
- national fresh food manufacturer
- casual dining restaurant chain
- leading UK supermarket chain
- online food delivery service
- and a Fortune 500 company operating 2,500+ convenience stores
Beyond these amazing digital transformation success stories, we’ve peppered in a treasure trove of family recipes contributed by 8x8 customer-facing employees. These include my own chocolate chip cookie recipe, a delicious dessert recipe my aunt passed on to me.
And as a bonus for customer experience aficionados, we share the recipe for a great contact center supervisor experience made up of six key ingredients. I hope this and these amazing customer stories will fuel your passion for exceptional customer experiences, and that the unique recipes will bring much enjoyment when you’re out of the office.
