Restaurant phones systems for the modern restaurant

Although restaurants aren't quite at full capacity yet, people are very much looking forward to dining out. Being prepared to handle the high volume of incoming restaurant calls requires a well-organized communications effort. Without the right systems in place, you may lose out on sales or repeat customers. That's why we've created a safe, secure and scalable restaurant phone system to help you provide your guests with the best service possible.

In restaurants, first impressions matter. A restaurant phone system that includes multiple options of service can also easily redirect calls to the appropriate employee, reducing the amount of time it takes to resolve the customer's inquiry. Accessible communication features are important to restaurants of every size. Guests should easily be able to speak to a host or hostess to make a reservation or discuss other things related to their visit. If guests need to be placed on hold, make sure they are greeted with inviting music that matches your restaurant's brand or aesthetic. Customers should have as seamless a phone experience as possible, and the right restaurant phone system can help to make this happen.

VoIP restaurant phone system solutions

Voice over Internet Protocol (VoIP) for restaurants lets restaurant owners access a complex phone system directly from the cloud. Cloud-based solutions are helpful because they minimize the need for physical hardware. Another advantage of cloud-based software is that it's accessible anywhere, meaning you can dial into your restaurant or have team calls without needing to be physically present.

As you're deciding on the right phone system for your restaurant, consider whether your team will have a large volume of incoming delivery or takeaway calls to manage. While apps do eliminate the need for phone calls, you will inevitably have customers calling your restaurant with questions, comments and concerns.

With modern VoIP systems, you can have video staff meetings directly within the app. This technology is especially helpful for restaurant owners who have multiple locations and want to be able to communicate in the same space, without everyone needing to be physically present. You'll even be able to access your restaurant phone answering service, staying in contact with customers.

If you own a larger restaurant or group of restaurants, you may want to consider using a private bank exchange (PBX) to have better control over the flow of incoming and outgoing calls. Cloud-based PBX systems allow for efficient call management, and many come with unlimited calling and SMS.

At 8x8, we also provide comprehensive analytics to help you track and improve your CRM. Restaurants depend on relationships, and we want to make sure that all of our clients have the tools to build fruitful ones with their guests. We're constantly innovating to provide customizable solutions based on your needs.

As you're choosing your restaurant system, make sure to check things such as length of warranty. You never know if you'll need help with IT, and having a quality warranty in place can make all the difference. Our reliable phone systems come with extensive support services to help ensure you have all the tools to run your restaurant communications. We even offer a wide range of customer relationship management (CRM) integrations to help you connect and build relationships with your most valued guests. Contact us today to learn about our innovative and affordable restaurant phone system solutions.