Your employees aren’t on-premises anymore, so why is your PBX?

Let’s face it, many employees have little to no interest in returning to the office. They’ve realized while working from home that their productivity increases, it’s better for their work-life balance, and they’ve eliminated the increased cost, time, and energy of commuting. We know remote work can be hugely successful, but that success depends on communications experiences that are easy to use and accessible from any channel and device—requirements that cannot be guaranteed with an outdated PBX system.

Perhaps your traditional PBX has served you well, and if it’s already paid for you have a certain incentive to stick with it. But could you be putting your business at risk by not moving, especially as your employees demands increase and your workforce systems continue to evolve.

Five reasons to switch

When it comes to moving your legacy on-premises system to the cloud, here are five key reasons that companies like yours are making the switch:

  1. Eliminate disjointed, inefficient multi-vendor communications. The siloed, multi-vendor nature of legacy systems introduces complexity at every turn—from deployment to management, maintenance, and troubleshooting. In the cloud, you can decrease time and cost associated with deploying, integrating, and managing disparate technologies.
  2. Easily scale communications as your business grows and changes. Scaling services on legacy PBX systems is slow, labor intensive, expensive, and involves countless nests of wires, routers, and switches. Cloud systems require only a public Internet connection while also supporting MPLS, SD-WAN, and other private network connections, meaning there are no phone wires to run and no infrastructure to nurse.
  3. Keep up with your competitors by easily upgrading to new communication features. Traditional PBX can’t extend communications into other business applications or integrate popular features like video conferencing or instant messaging. For example, sales staff are more productive when the CRM applications they rely on are enabled with built in web dialing and automatic call logging capabilities. Cloud communications support whatever features employees and customers want (today and down the road) by making it easy to deploy new features centrally and remotely over the Internet, and with minimal IT assistance, reducing frustration, confusion, and IT costs.
  4. Gain critical visibility and insight to your communications. Traditional PBX offers little in the way of reporting or analysis. The few insights you can extract from legacy technology are slow and cumbersome to produce and do not show a holistic view, often rendering it unusable. With the visibility and transparency you get from cloud communications, you can replace hunches and guesswork with data-driven insight to make informed business decisions.
  5. Stop the worry about outages and interruptions, planned or otherwise. Traditional PBX systems lack adequate disaster recovery and business continuity features.  Communications failures can place employees and customers at risk and cause lasting damage to your company’s brand and reputation. The best cloud communications systems are hosted on redundant, geographically dispersed data centers. If one server fails, connections are continuously maintained on other mirrored servers. No matter what happens, employees can still connect internally with each other and connect externally with customers. Plus, employees are using their business number, allowing them to keep their personal numbers private. To learn more about minimizing business risk with a move to cloud communications download our eBook.

Pathway to the Cloud

Not quite ready for a full migration to the cloud?  Let us put you on a flexible pathway to the cloud. You decide which end-users are best served by on-premises and for how long while you work with us to migrate those end-users ready for the full cloud experience.

To learn more about making a safe and seamless move to the cloud, contact us to discuss your specific needs.