Recently, we announced 8x8’s Q4 FY 2024 results. Across this period, our team has demonstrated a steadfast commitment to helping current and new customers realize the potential of 8x8’s CCaaS, UCaaS, and CPaaS innovation, as well as the unique business benefits of 8x8’s integrated unified communications and contact center platform.

Innovation with a resolute focus on the customer remains at the heart of our overall business strategy. During the past quarter and over the past fiscal year, we made significant new product introductions as well as product enhancements that differentiate our offerings and position us and our customers for future growth.

As examples, we introduced 8x8 Engage to empower teams beyond the contact center with a robust, out-of-the-box solution designed to deliver consistent and exceptional customer experience (CX) while increasing both customer satisfaction and loyalty. We also introduced 8x8 Operator Connect, expanding upon our 8x8 for Microsoft Teams portfolio and making us the only Operator Connect provider with a solution-certified Contact Center for Microsoft Teams.

With all of 8x8’s innovation, we are taking a solutions approach, focusing our efforts on our core platform with AI-powered shared services, intuitive user interfaces and deep integrations with industry-leading applications. At its core, we are enabling solutions that deliver on key customer business outcomes and bridge the gaps when it comes to the customer and employee experience. We know that enabling our customers to be heroes using next-generation AI and communications technologies that transform the way they do businesses is a winning strategy.

Empowering organizations across every industry to succeed

I am so impressed with the incredible ways in which our customers are using our solutions and our fast-growing technology partner ecosystem to make a difference in the world. With this post, I want to shine the spotlight on just a few of the outstanding customers who were featured on our Q4 earnings call:

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The San Diego Zoo Wildlife Alliance is near and dear to my heart. They are an international, nonprofit conservation organization integrating wildlife health and care, science, and education to develop sustainable conservation solutions. Conservation is at the heart of everything they do, and it starts with the incredible connection they make with people and wildlife every day.

We recently held 8x8’s 2024 Analyst Summit there, and I can’t tell you how impressed and inspired we were with their mission, people, and operations—all focused on the all-important mission of wildlife conservation. Without a doubt, they are making a difference in our world, and we are so fortunate to call them an 8x8 customer.

8x8 Solution

8x8 XCaaS Platform

Why 8x8?

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Upward Health is an in-home medical group that specializes in primary medical, behavioral, and social healthcare for individuals with complex needs. Upward Health was ranked number seven on the 2023 Inc. 5000 list of the fastest-growing private companies in the United States.

8x8 Solution

8x8 XCaaS Platform with Contact Center and Voice for Microsoft Teams

Why 8x8?

  • Ability to support Upward Health’s 400 employees and contact center agents via a single platform
  • Ability to establish direct SMS channels for personalized communications with clients
  • Seamless integration with Microsoft Teams

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Actuarial Management Resources, Inc. specializes in life, health and annuity products to provide insurance companies of all sizes with full third-party administrative services to help them operate more efficiently and serve customers more effectively.

8x8 Solution

8x8 XCaaS Platform

Why 8x8?

  • Single, integrated platform for unified communications and contact center enables employees to communicate and collaborate more effectively
  • Ease of reporting and analytics delivery and sharing to improve efficiency across their call queues

Thanks to our partner Softcat for their help in optimizing this incredible customer’s business success through a platform approach.

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Southern Housing is one of the largest UK housing providers with more than 78,000 homes across London, the South East, the Isle of Wight, and the Midlands. The provider gives over 167,000 people an affordable housing option to call their own.

8x8 Solution

8x8 Contact Center and Voice for Microsoft Teams

Why 8x8?

  • True omnichannel customer engagement solution supporting over 370 agents
  • Introduction of new digital channels and automation for more effective and efficient operations and engagement
  • Ability to maximize both tenant satisfaction and safety with innovative technology

A special thanks to our partner Softcat for their UK public sector expertise and assisting in Southern Housing’s digital transformation initiative.

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LSG Sky Chefs is a classic catering and hospitality expert serving airline customers. LSG Sky Chefs delivers 308 million meals a year and is present at more than 131 locations around the world.

8x8 Solution

8x8 UCaaS

Why 8x8

  • Sales agility enabling the deal to close in just nine days
  • Speed of deployment
  • ATAs for paging and faxing to support more than 800 employees across 49 locations around the world

A special thanks to channel partners Intelisys and Revolve Technologies for their work with this amazing customer.

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Induction Healthcare is a leading healthcare technology company providing solutions that transform the interaction between patients and care teams, helping people take an active role in their health management and supporting more efficient care delivery. Their solutions are used by more than 90% of NHS Trusts across the United Kingdom.

8x8 Solution

8x8 CPaaS

Why 8x8?

  • Proven vendor for Jitsi as a Service, supporting their Induction Attend Anywhere product, since 2021
  • Robust and feature-rich SMS API to support the different stages of a patient journey with appointment reminders, registrations and more
  • UK data center to minimize data latency and ensure compliance with data sovereignty requirements

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PalawanPay is an e-wallet by the Palawan Group of Companies, with a range of functionalities including fund transfers, bill payments, mobile e-loading, and QRPH scan-to-pay options. It has over 15 million users and caters to over 400,000 merchants in the Philippines.

8x8 Solution

8x8 CPaaS

Why 8x8?

  • Proven vendor for Palawan Pawnshop with good delivery routes and rates, leading to a referral of 8x8 to PalawanPay
  • Robust and feature-rich SMS API for more effective customer marketing
  • Integration capability with CleverTap, enabling seamless incorporation of SMS into their campaigns

Customers like these are the definition of how 8x8’s CCaaS, UCaaS, and CPaaS solutions—along with our integrated platform—are driving our ability to differentiate customer and employee experiences around the world and across every industry. Thank you for sharing your 8x8 journeys with us.

I also want to express my gratitude to all of our valued customers, our dedicated employees, amazing partners, and supportive shareholders for their ongoing commitment to 8x8. It is inspiring to be part of this expansive team that is working intentionally to address today's urgent business challenges and serving as a strategic partner in our customers’ success.

Sam Wilson

CEO, 8x8