Jabra BIZ 1500 Mono USB Equip Your Contact Center Agents with Low-Cost Professional Headsets
As a company makes the move from using traditional copper line phones to VoIP, there comes a need for better call center headsets. The Jabra BIZ 1500 Mono USB headset is a USB call center headset intended for busy contact centers.
The Jabra BIZ 1500 USB Mono Wired Professional Headset
When choosing call center headsets, companies must take several factors into consideration, including comfort, cost, and audio quality. The Jabra BIZ 1500 Mono USB is a lightweight corded headset. It weighs just 1.9 ounces and includes foam heat-away ear cushions that keep agents comfortable during busy shifts.
Jabra BIZ 1500 USB Mono Wired Professional Headset Features
The Jabra BIZ 1500 Mono USB headset is one of the lightest on the professional wired headset market, and it's also one of the most customizable:
- Weighs 1.9oz
- Bendable mic boom arm with a 270-degree turn
- Easy-to-swap ear cushion, including foam and leatherette options
- Noise-canceling mic
- Built-in volume control
- PeakStop ear protection
The mono headset covers just one ear, while the duo covers both ears. Some agents find that the duo setup is a better option for them in a noisy environment. Cutting out distractions can improve worker productivity and morale. In quiet environments, a lighter, single-ear headset is often more comfortable.
Jabra produces several headsets. The USB models offer some features that the direct connect models for older phones lack, including a built-in volume control that supports changing the volume or muting the headset, saving the need to fuss with the volume controls on the computer.
The customizability of the Jabra BIZ 1500 Mono USB headset is a nice feature. The foam cushions that come with the headset are quite basic, and while they're functional and generally comfortable, some agents feel that the foam is harsh or scratchy on their skin. Having the option to swap the foam for leatherette is a nice bonus and one that makes this affordable headset feel more like a premium one.
The addition of PeakStop ear protection reduces the risk of ear damage from sudden loud sounds by cutting noises off before they're perceived. This protects your call center workers from feedback or potentially harmful sounds that might otherwise damage their eardrums.
Choosing Call Center Headsets
When shopping for a call center headset, quality matters both for the comfort of the user and for the reputation of the call center. Researchers have found that listeners are more likely to believe what they hear if the quality of audio they're listening to is good. While this research pertains mostly to pre-recorded content, the principle still applies to call centers. Good-quality audio is considered more trustworthy.
High-quality audio improves the call experience and makes it easier for the customer to be understood. This reduces misunderstandings, which can improve your first call resolution rate. When customers and agents can communicate easily, the whole contact center experience is improved.
If you're interested in purchasing headsets for your growing call center, take a look at 8x8’s extensive selection for all needs and budgets. For those looking for a quality product at a cost-effective price point, consider the popular Jabra BIZ 1500 Mono USB headset for your agents.