Communicating effectively with customers and outside partners is one of the most important aspects of running a business. Because without effective communication, productivity suffers tremendously, which can seriously affect revenue.

That's why companies today are turning to unified messaging to solve their core communication problems. Unified messaging solutions can put your entire organization on the same page, allowing employees to use any messaging application to communicate all from the same platform. So what is UCaaS and how can it help your company?

Let's start by discussing how unified messaging works and what it can do to streamline business communications. Then, we'll dive into what a UCaaS solution is and highlight its benefits and features.

What Is Unified Messaging?

Unified messaging is a business communications solution that combines multiple modes of communication into one convenient suite. Unified messaging allows you to manage voice, text, fax, email, live chat, social media, and more, all from one software application.

This software solution is great for small and growing companies because it allows employees to communicate with co-workers and customers through a desktop, laptop, or phone from anywhere in the world. With just your identity and an authentic management tool, you can easily set your employees up with a team messaging application and their own messaging rooms, facilitating easy collaboration. No further steps are involved, making this a simple and straightforward, all-in-one solution to business communications.

How Unified Messaging Works

Unified messaging works by providing you with specialized software that connects you to employees from all over the world - even if they work from home. You also have the option of choosing which communication methods your customers prefer.

So, if your customers prefer to contact you via email, you can appease them and keep all of their interactions organized in one place. Team messaging applications are easily accessible to every employee and provide users with intuitive messaging functionality on desktop and mobile apps, which allows your teams to collaborate from anywhere on any device.

Unified communication allows all group messaging apps to work as one, so no matter what app your customers or external partners are using, you can connect and collaborate quickly and easily. Your teams also have the option of keeping conversations organized by team and topic.

Benefits of Unified Messaging

Unified messaging can lower your overall phone costs by 50 percent or more and you'll also be cutting out the high operating and capital expenses of old telephone technology.

Unified communications also help you manage team communications better, giving you full control over your system no matter where you are. You can make any necessary changes and authorize employees to customize their services themselves without the need for an IT team. So if you're looking for a comprehensive unified communications solution for phones, online meetings, and call centers, consider a team messaging platform like UCaaS software.

Unified Messaging Using A UCaaS Platform

Unified messaging works a lot better using a unified communications as a service (UCaaS) platform. UCaaS is essentially a cloud delivery model that provides a suite of communication tools that allow you to manage the customer and user experience better. A UCaaS platform can provide services, benefits, and features such as:

  • Scalability. You can scale effortlessly depending on your needs, whether you need software for 10 or 10,000 employees.
  • Online Meetings. Unified messaging allows for online meetings with employees or external partners with the option private or public chat rooms.
  • B2B Collaboration. With a Team Messaging solution, you can share and collaborate with external partners, suppliers, and customers across messaging platforms.
  • APIs. With some providers, you get APIs to support bot development.

Unified messaging can help your company manage multiple communication channels, avoiding confusion and lost data. With a team messaging application, your teams can share content and collaborate effortlessly from anywhere in the world. A UCaaS platform for team messaging can help improve workflow and overall company communications and with the right provider, you'll truly stand out among the competition as a company that knows what it's doing when it comes to business communications.

Your business needs every cog in your machine to be as productive as possible. With 8x8's Team Messaging System your business gets the unified messaging it needs without the need for multiple disparate systems. Call 1-855-400-9280 or fill out an online form to request a no-obligation quote from an 8x8 product specialist.

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