How 8x8 improves workforce optimization

As a small business, you and your team have a lot to accomplish every day. While passion and a commitment to the task at hand are important for success, working smartly can also help you reach your goals. Workforce optimization is the process of maximizing efficiency and streamlining efforts in an attempt to save time and physical energy. At 8x8, our goal is to help small businesses find and implement workflow systems that are built for them. We offer a wide range of tools that improve both internal and external communications. Our business solutions work across multiple industries and provide easy-to-adapt processes that help your teams work faster and smarter.

What is workforce optimization?

Workforce optimization is a way of unifying communication efforts and data analytics to improve the customer experience while managing operating costs. Through the use of cloud-based solutions, workforce optimization software is designed to help businesses manage time and prepare for scalability.

How 8x8 improves workforce optimization

Omnichannel contact center routing

While 8x8 offers many useful solutions for small businesses, our omnichannel contact center routing systems have been designed to empower teams and help them deliver great customer experiences. In today's technology-driven society, consumers expect businesses and brands to be available to answer their questions, comments and concerns across multiple channels. Before social media, consumers usually contacted businesses via phone or email. Now, however, businesses are expected to respond to DMs on Twitter and handle refunds on Instagram.

With omnichannel routing, team members can access messages from multiple platforms via the same dashboard interface. This allows interactions to be routed via private branch exchange (PBX) to the team member most capable of resolving the inquiry.

Omnichannel routing is a great workforce optimization example because it allows you to route incoming communications to automated chatbots. These algorithmic bots can answer commonly asked questions and free up team members to work on the most pressing communication issues.

Cloud-based conferencing solutions

Our software solutions are cloud-based, which helps small businesses cut out the expensive hardware costs that are often associated with managing customer communications. Cloud-based systems are available anywhere there's a reliable internet connection. As a result, your team can work remotely but still have access to the office. Through our 8x8 Work Apps, team members can communicate directly with each other and solve problems behind the scenes.

Our conferencing solutions support secure and reliable video calls and were developed with a strong focus on audio and video clarity. With the future of remote work still uncertain, the ability to have clear and confidential conferencing allows you to continue building your business and working towards your goals.  By having video conferencing software you can trust, you help to improve workforce optimization by increasing meeting productivity.

If you're looking to improve your workforce optimization, we're here to help. At 8x8, we offer affordable solutions for small businesses designed with your success in mind. Our team of experts can provide you with a workforce optimization example tailored directly to your business. Contact us today to see why we're one of the industry's leading solutions for workforce optimization. We're constantly improving our offerings while focusing on helping you accomplish your everyday business goals.