COVID-19 and What It Means for 8x8 Customers
At 8x8, we are closely monitoring the impact of coronavirus (COVID-19) as it continues to affect various areas of the world. We’re focused on keeping our employees safe and also have an important role to play in helping customers and partners with their business continuity plans as information around the virus continues to unfold.
Teams depend on our technology solutions to communicate, collaborate and stay connected while minimizing risks to safety and health. It’s our priority to enable employees to work from anywhere, anytime, and on any device so they can stay productive and continue their daily business activities with minimum disruption. We take that responsibility very seriously and are committed to keeping our service up and running for our customers around the world.
We have put in place business-continuity and technology plans backed by our cloud-based, multi-tenant architecture and distributed data centers which allows us to operate without disruption to our service.
Business Continuity Planning
As a cloud communications company with a global workforce, we are ready to virtually manage business continuity challenges - both for ourselves and our customers. Our systems are designed to ensure that our solutions remain available to customers during unexpected challenges. We’ve made communications globally accessible and seamless for many years and during this difficult time, we are doing our part to keep businesses and communities connected locally and globally.
The 8x8 cloud communications platform is highly resilient and scalable. It is designed with a high degree of redundancy and geographic fail-over capabilities to minimize disruptions. Our Unified Communications and Contact Center platforms are cluster-based. This means the existing capacity which is already able to handle 4x the current peak load is scalable to greater capacity as needed.
At 8x8, our customers’ success is our top priority. Along with our resilient infrastructure, we are ready to respond to our customers’ needs with technical support teams located around the world, including the Americas, EMEA, and APAC. We have plans, processes and teams in place to ensure our customers’ success.
If you’re not currently a customer and need a way to stay connected during times like these, 8x8 has Free Video Meetings available without any downloads or registration required. And, if you’re an 8x8 customer who finds yourself unexpectedly working out of the office, did you know that you can use the 8x8 Mobile and Desktop Apps to work from anywhere?