Partnership is a process, and for 8x8 and Vertical Communications, that process is taking a big step forward in 2023.

I’m excited to announce that Vertical Communications and 8x8 have launched a combined initiative that will help supply State, Local, and Education (SLED) organizations with trusted communication solutions and exceptional service. As long-time partners, Vertical Communications and 8x8 have a shared vision of how to meet the needs of SLED organizations in procuring modern and secure communications services. The new preferred partnership will provide SLED organizations with access to 8x8’s modern Experience Communications Platform™ and secure, reliable, AI-powered communications—while also leveraging Vertical’s customer-centric approach.

The result: Tailored solutions, on-site installation, and 100% US-based, comprehensive support that SLED organizations can consistently rely upon in their important work. As a corporate affiliate of the National Association of State Technology (NASTD), Vertical Communications brings to this partnership a rich legacy of delivering top-notch communication solutions to government and education institutions. In fact, Vertical boasts a nationwide base of over 160 customers and a 20-year track record working with SLED organizations.

Vertical Communications’ CEO Kevin Butler notes, “I’m very excited about this next step in our partnership with 8x8. Together, we’re raising the bar for government-focused communications.”

This partnership is designed to integrate 8x8’s complete, secure cloud contact center solution—empowering states, municipalities, and schools to collaborate seamlessly with agents while enhancing customer experiences.

Vertical Communications is a trusted 8x8 partner. They’re an exemplary partner in terms of both the quality of service they deliver, as well as their expertise in the communications and contact center fields. This partnership is a great next step for us in serving even more SLED organizations. 8x8 has been recognized in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS) for nine consecutive years, affirming its status and solution as a leader in the industry.

This shared enthusiasm is something that together, 8x8 and Vertical hope will energize SLED organizations that seek communications support on the following procurement contracts: National Association of State Procurement Officials (NASPO), Sourcewell, Mass State Contract (MHEC), and Pennsylvania Education Purchasing Program for Microcomputers (PEPPM).

“For years, Vertical has delivered 8x8’s powerful all-in-one solution and we’ve perfected implementation and support for schools and local government,” adds Kevin. “The proof is in our customers’ satisfaction with a world-class 83 Net Promoter Score (NPS).”

To explore the possibilities of this new partnership, SLED organizations are invited to visit a joint landing page detailing all of the benefits of working with Vertical Communications and 8x8 at https://go.8x8.com/sled. And for more information about Vertical Communications, please visit www.vertical.com.