Implementation Services

 
Self Service
Guided
Fully Managed
for Business Phone Systems
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Self Service
Starter Kit
Self Service
Starter Kit
8x8 provides limited assistance and thorough documentation for customers who have the technical expertise in-house to be self sufficient.
Assisted Service
Assisted Service
Assisted Service
Assisted Service
An 8x8 implementation coordinator works with you on system configuration, network assessment, performance testing and provides go-live support.
Fully Managed
Managed/Custom
Implementation Service
Fully Managed
Managed/Custom Implementation Service
An 8x8 implementation team manages your implementation whether it is regional or global, single business unit or multiple business units. A project manager guides you through network testing, requirements gathering, solution design, device configuration, test planning.
for Contact Centres
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Self Service
Self Service
Assisted Service
Quick Start Service
Assisted Service
Quick Start Service
An 8x8 implementation consultant provides remote assistance in configuring your tenant, provides knowledge transfer and answers your questions.
Fully Managed
Managed/Custom
Implementation Service
Fully Managed
Managed/Custom Implementation Service
An 8x8 implementation team manages your implementation whether it is regional or global, single business unit or multiple business units.

Implementation framework

8x8 uses a proven methodology based on best practices from extensive experience in deploying 8x8 solutions to our global customers. Our implementation framework is a formal methodology designed specifically for UCaaS and CCaaS implementations.

1
Program Initialisation
  • Scope and requirements
  • Project plan and schedule
  • Site survey and gap analysis (Premium implementation only)
2
Solution Design
  • Design approval
  • User mapping
  • Call flows
  • Site project plans
3
System Setup
  • Configuration
  • Equipment installation
  • System testing
  • Network testing
  • Number porting
  • Go-live support
4
Communication Support
  • Site specific communications package
  • End user training and adoption
5
Post Deployment Support
  • Transition to 8x8 Support

Additional Services

Integration & Customisation Service

8x8 experts help to ensure that your business needs are met. Examples of areas addressed:

  • CRM Integration: screen pop, call log, click to dial
  • Complex IVR: complex routing that requires integration with an external system
  • Geo routing configuration: caller routing based on area code, country code, etc.
  • Customisation & reporting: custom reports, archiving, custom wallboards, etc.
  • Custom E911 notifications
  • Blacklist inbound/outbound callers/dial outs
Optimisation Service

8x8 helps identify potential opportunities for improvement when your environment and requirements have changed since initial deployment.

  • Contact Centre Optimisation: Identifies areas in the call flow that could be changed to improve efficiency and response times
  • Healthcheck: Scheduled quarterly check-ins to evaluate voice quality, perform site-to-server analysis of your telephony call flow and make recommendations for improvements.
Service Management for Contact Centre

An 8x8 service manager delivers additional, technical hands-on support in performing system configuration, user administration and ongoing operational tasks on a monthly basis. Tasks include assistance with moves / adds / changes, and updating user configurations.
Learn more →

A la Carte Services

On an ad-hoc basis, 8x8 experts help configure gateways, install phones, conduct site surveys, migrate/merge PBX, configure and test solutions, implement an MPLS connection, configure SIP PRI Trunk and/or provide SIP credentials to unsupported SIP devices.


Deployment capabilities around the world

Our Professional Services consultants and project managers have extensive experience implementing 8x8 worldwide. With global delivery capabilities, we are committed to partnering with you from implementation, go-live, ongoing improvements, to business expansion.

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Contact an 8x8 Expert

Call 1800 854 171 or Complete the Form Below

An 8x8 Specialist will be in touch.