Improving Customer Experience with the Third Wave of Enterprise Communications
By Blake Morgan, Customer Experience Futurist
Today’s customers value experience above all else
Customers have made it clear: the experience matters more than price. In fact, many experts predict that in the coming years, brands will be competing almost solely on customer experience rather than price. Customers are willing to pay more for a better experience, but very few companies have built their communications infrastructure to enable the engagements that drive best-in-class customer experiences.
Learn from customer experience evangelist, speaker, and advisor Blake Morgan and 8x8 Chief Marketing Officer Rani Hublou about the third wave of enterprise communications, and how customer-centric companies are transforming business by turning intelligent interactions between employees and customers into a superior experience and the source of competitive advantage.
Download this eBook to learn about:
- the three waves of enterprise communications
- customer-centric organizations riding the third wave of enterprise communications
- Systems of Engagement defined
- must-haves for exceptional employee and customer experiences
Read the eBook
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