8x8 Secure Pay Service Terms
Version: June 2025
In addition to the terms and conditions of Customer’s or Reseller’s (“you” or “your”) service or resale agreement with 8x8 (your “Agreement”), the following product-specific terms apply to 8x8 Secure Pay services and supersede the terms and conditions of your Agreement in any conflict (but only as to the 8x8 Secure Pay services). If you are a Reseller, you agree to ensure that your end customer using the resold 8x8 Secure Pay services is bound to the relevant terms below.
While 8x8 may make available its own PCI DSS Attestation of Compliance (“8x8 AOC”) for informational purposes, you are responsible for deciding whether and how to process, store, and transmit PCI Data (“PCI Data Use”) and acknowledge that you are making your own PCI risk assessment in relation to your PCI Data Use.
Any use of the 8x8 Secure Pay services must comply with the current 8x8 AOC. 8x8 may restrict, suspend, or terminate use that does not comply with these product-specific terms or the 8x8 AOC, or that exceeds your monthly usage allowance.
8x8’s Secure Pay services are powered by PCI Pal, Inc. If your 8x8 Secure Pay services Order includes a Secure Pay DID (e.g., Secure Pay IVR bundle, Secure Pay IVR DID, or Secure Pay BU DID), as conditions of use you agree that: i) all calls must originate and terminate directly with your Secure Pay DID and ii) you must only communicate or advertise your Secure Pay DID phone number when providing an invitation for a cardholder to make a payment.
8x8 will bill any overages (e.g., minutes or messages) you incur in arrears, at the rate(s) specified at: https://www.8x8.com/terms-and-conditions/usage (“8x8 Usage Page”) at the time the usage is incurred or at the overage rate in your Order (if not specified at the 8x8 Usage Page).
8x8 Secure Pay Applicable Product SKUs:
Provided below is a non-exhaustive list of 8x8 Secure Pay SKUs with accompanying product names & product description:
| SKU Code | Product Name | Product Description |
| VCCS0109-000 | Secure Pay Professional Services [PCI_PRO_SRV] | Professional Services (Project Management, Payment Gateway Integrations & Custom Integrations). One integration is Digital, Voice, IVR |
| VCCS0109-001 | Secure Pay Cloud Provisioning Fee [PCI_PROVISION] | Fee per instance to provision the service. Applies the first time an additional PCI Pal region is to be enabled for 8x8 customer. An instance is the environment that PCI Pal is deployed in |
| VCCS0000T-012 | Secure Pay LMS Training [PCI_LMS_TRAINING] | Access to online learning module for 8x8 and its customers & resellers |
| VCCS0109-007 | Secure Pay Platform Fee [PCI_SP_PLAT] | Access to Secure Pay Platform |
| VCCS0109-008 | Secure Pay Voice Agent [PCI_SP_VCE_CC] | Stand-alone license to Secure Pay Voice for 8x8 Contact Center Agents. DTMF masking for taking payments via voice. |
| VCCS0109-010 | Secure Pay Digital User [PCI_SP_DGTL] | Stand-alone license to Secure Pay Digital. Secure Payment link will be sent via SMS or Email from PCI Pal with no reliance on the 8x8 network. Email Service is included at no additional cost. SMS is not included. |
| VCCS0109-011 | Secure Pay Omnichannel Agent [PCI_SP_OMNI] | Bundle of Secure Pay Voice Agent & Secure Pay Digital User. Secure Payment link will be sent via SMS or Email from PCI Pal with no reliance on the 8x8 network. Email Service is included at no additional cost. SMS is not included. |
| VCCS0109-014 | Secure Pay 250 SMS Message Bundle [PCI_SP_CON_SMS_250_POOL] | Bundle of 250 SMS Messages for use with Secure Pay Digital User and Secure Pay Omnichannel Agent. Message allocation is pooled across all agents. Unused messages expire at the end of each month. |
| VCCS0109-032 | 8x8 Secure Pay Digital Automation 100 Transactions [PCI_DA] | Bundle license for 100 Transactions for Secure Pay Digital Automation. Provides the ability to process 100 monthly transaction attempts. Minimum order 2500 transaction attempts per month. Unused transaction attempts expire at the end of each month. Overage applies. Secure Payment link will be sent via SMS or Email from PCI Pal with no reliance on the 8x8 network. Email Service is included at no additional cost. SMS is not included. |
| VCCS0109-012 | Secure Pay IVR Bundle [PCI_IVR_PLAT] | Bundled license for the Secure Pay IVR product. All calls are routed first through PCI Pal and PSTN Forward to 8x8. License bundle includes: 10 Secure Pay IVR DIDs, 50,000 minutes monthly, 10 SIP Channels and 1 IVR Port. IVR is DTMF only. Does not include Secure Pay Speech Add-on. Additional Secure Pay DIDs, minutes, SIP Channels and IVR Ports must be purchased separately. Unused minutes expire at the end of each month. |
| VCCS0109-015 | Secure Pay 1000 IVR Inbound Minutes [PCI_IVR_CON_MIN_1000] | Bundle of 1,000 Inbound Minutes for use with Secure Pay IVR Bundle and other Secure Pay IVR DID. Unused minutes expire at the end of each month. |
| VCCS0109-016 | Secure Pay Additional IVR Port [PCI_IVR_ADD_PRT] | IVR Port for use with Secure Pay IVR Bundle. Each IVR Port allows one concurrent capture of a card payment through PCI Pal's payment IVR. IVR is DTMF only. Does not include Secure Pay Speech Add-on. |
| VCCS0109-017 | Secure Pay IVR SIP Channel License [PCI_IVR_ADD_CHNL] | SIP Channel license for use with Secure Pay IVR Bundle and other Secure Pay IVR Ports. Each SIP Channel license allows one concurrent connection through PCI Pal's payment IVR. |
| VCCS0109-018 | Secure Pay IVR DID [PCI_IVR_ADD_DID] | DID for use with Secure Pay IVR Bundle and other Secure Pay IVR SIP Channels. Can be used with an existing local number ported to PCI Pal or new local numbers provided by PCI Pal. |
| VCCS0109-019 | Secure Pay Speech Add-on [PCI_ADD_SPCH] | Add Speech Recognition capability to Secure Pay Voice, Secure Pay Omnichannel Agent, Secure Pay IVR Bundle or other Secure Pay IVR Ports. One license required per user or IVR port (as applicable) to upgrade from DTMF-only. Speech Recognition is provided by the PCI Pal network with no reliance on the 8x8 network. |
| VCCS0109-009 | Secure Pay Voice Business User [PCI_SP_VCE_UK_UC] | UK Only-Stand-alone license to Secure Pay Voice for 8x8 Business Users. DTMF masking for taking payments via voice. Requires BU connectivity add-ons, including Secure Pay BU DID. |
| VCCS0109-021 | Secure Pay BU DID [PCI_ADD_CON_UK_DID] | UK Only-DID for use with Secure Pay Voice Business User. Can be used with an existing local number ported to PCI Pal or new local numbers provided by PCI Pal. Requires Secure Pay BU SIP Channel License. |
| VCCS0109-022 | Secure Pay 1000 BU Inbound Minutes [PCI_ADD_CON_UK_MIN_1000] | UK Only-Bundle of 1,000 Inbound Minutes for use with Secure Pay BU DID. Unused minutes expire at the end of each month. |
| VCCS0109-023 | Secure Pay 500 BU Outbound Minutes [PCI_ADD_CON_UK_OUT_MIN_500] | UK Only-Bundle of 500 Additional Outbound Minutes for use with Secure Pay BU DID. Unused minutes expire at the end of each month. |
| VCCS0109-024 | Secure Pay 1500 BU Outbound Minutes [PCI_ADD_CON_UK_OUT_MIN_1500] | UK Only-Bundle of 1,500 Additional Outbound Minutes for use with Secure Pay BU DID. Unused minutes expire at the end of each month. |
| VCCS0109-025 | Secure Pay 750 BU Bidirectional Minutes [PCI_ADD_CON_UK_BID_MIN_750] | UK Only-Bundle of 750 Additional Bidirectional Minutes for use with Secure Pay BU DID. Unused minutes expire at the end of each month. |
| VCCS0109-026 | Secure Pay 2500 BU Bidirectional Minutes [PCI_ADD_CON_UK_BID_MIN_2500] | UK Only-Bundle of 2,500 Additional Bidirectional Minutes for use with Secure Pay BU DID. Unused minutes expire at the end of each month. |
| VCCS0109-027 | Secure Pay 5000 BU Bidirectional Minutes [PCI_ADD_CON_UK_BID_MIN_5000] | UK Only-Bundle of 5,000 Additional Bidirectional Minutes for use with Secure Pay BU DID. Unused minutes expire at the end of each month. |
| VCCS0109-028 | Secure Pay 15000 BU Bidirectional Minutes [PCI_ADD_CON_UK_BID_MIN_15000] | UK Only-Bundle of 15,000 Additional Bidirectional Minutes for use with Secure Pay BU DID. Unused minutes expire at the end of each month. |