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The Total Economic Impact of 8x8 Contact Center

158% ROI. 3X increase in answer rate. $52M in contact center-generated revenue.

Big savings and improved performance deliver triple-digit ROI

The Total Economic Impact™ (TEI) study presents the potential return on investment (ROI) that enterprises may realize by deploying 8x8 Contact Center. For this study, Forrester Consulting interviewed a current customer and found that, over a 3-year period, 8x8 XCaaS delivered:

  • $52M increase in contact center-generated revenue
  • $1.9M increase in profit due to 3x increase in answer rate
  • $5.1M on-prem to cloud migration savings, including elimination of downtime
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In addition to cost savings and increased revenue, this study reveals additional 8x8 Contact Center benefits, including:

  • Speed of deployment
  • Long-term support for work-at-home agents
  • Elimination of communications silos across the organization
  • Improved visibility through reporting
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Get your copy of the Total Economic Impact™ of 8x8 Contact Center study.

Get your copy of the Total Economic Impact™ of 8x8 Contact Center study.

Get your copy of the Total Economic Impact™ of 8x8 Contact Center study.

Get your copy of the Total Economic Impact™ of 8x8 Contact Center study.

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