8x8 Contact Center for Microsoft Teams

An omnichannel contact center integrated into Microsoft Teams to simplify customer engagement workflows and ignite collaboration across the organization

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An omnichannel contact center integrated into Microsoft Teams to simplify customer engagement workflows and ignite collaboration across the organization

The only 12-time Gartner UCaaS Magic Quadrant Leader with a Gartner-recognized CCaaS solution certified for Microsoft Teams

  • Omnichannel handling and elevation with calling managed through Microsoft Teams
  • Intelligent Interactive Voice Response (IIVR)
  • Quality Management with speech and text analytics
  • Improve customer experience by connecting agents with experts to expedite resolution times
  • Increase agent engagement and efficiency as they effortlessly connect with the rest of the organization
  • Build a strong contact center team through more seamless communication and collaboration
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Features

  • Solution certified for Microsoft Teams
  • Unlimited voice calling to 48 countries
  • Support for regulatory compliance initiatives with 8x8 Call Recording
  • Skills-based routing with Teams user presence
  • Real-time Expert presence in Teams
  • Integrates with Dynamics 365, Salesforce, Zendesk, ServiceNow, and more

Prerequisites

  • 8x8 X Series license that includes 8x8 Contact Center
  • Commercial license of Microsoft 365 or Office 365 that includes Microsoft Teams
  • Microsoft 365 Phone System or Microsoft Teams Phone Standard

Security and Compliance

Developer: 8x8, Inc.

Location: United States of America

Terms of Service: 8x8 Terms and Conditions and Policies

Privacy & Data Governance

Certifications & Compliance

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