8x8 Contact Center for Microsoft Teams
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8x8 Contact Center for Microsoft Teams provides a full suite of omni-channel contact center functionality integrated with Teams to simplify customer engagement workflows and ignite collaboration across your organization.
With 8x8 Contact Center for Microsoft Teams, managers and supervisors can stay ahead of changing customer expectations with complete voice and digital channel support, intelligent routing, and proactive self-service options – everything needed to resolve problems quickly and create exceptional customer experiences.
8x8 Contact Center for Microsoft Teams provides a full suite of omni-channel contact center functionality integrated with Teams to simplify customer engagement workflows and ignite collaboration across your organization.
With 8x8 Contact Center for Microsoft Teams, managers and supervisors can stay ahead of changing customer expectations with complete voice and digital channel support, intelligent routing, and proactive self-service options – everything needed to resolve problems quickly and create exceptional customer experiences.
8x8 Contact Center for Microsoft Teams provides a full suite of omni-channel contact center functionality integrated with Teams to simplify customer engagement workflows and ignite collaboration across your organization.
With 8x8 Contact Center for Microsoft Teams, managers and supervisors can stay ahead of changing customer expectations with complete voice and digital channel support, intelligent routing, and proactive self-service options – everything needed to resolve problems quickly and create exceptional customer experiences.
8x8 Contact Center for Microsoft Teams provides a full suite of omni-channel contact center functionality integrated with Teams to simplify customer engagement workflows and ignite collaboration across your organization.
With 8x8 Contact Center for Microsoft Teams, managers and supervisors can stay ahead of changing customer expectations with complete voice and digital channel support, intelligent routing, and proactive self-service options – everything needed to resolve problems quickly and create exceptional customer experiences.
Unbeatable Global Reach for Microsoft Teams Users
Microsoft certified contact center and telephony for all your knowledge workers and agents.
Unbeatable Global Reach for Microsoft Teams Users
Microsoft certified contact center and telephony for all your knowledge workers and agents.
Extend Microsoft Teams into your contact center
- Accept incoming calls in Microsoft Teams and empower agents to manage the customer interactions, capture call details and key metrics
- Reduce high abandon rates and dropped calls using top-quality, global voice services
- Get full analytics into calling quality, performance metrics, activity history, call recordings and speech analytics across the entire enterprise
Extend Microsoft Teams into your contact center
- Accept incoming calls in Microsoft Teams and empower agents to manage the customer interactions, capture call details and key metrics
- Reduce high abandon rates and dropped calls using top-quality, global voice services
- Get full analytics into calling quality, performance metrics, activity history, call recordings and speech analytics across the entire enterprise
Boost engagement with the power of Microsoft Teams
- Break down communication barriers between the contact center and the rest of the business
- Expedite customer service inquiries with quick searches, and connecting with subject matter experts
- Foster greater communication between your contact center agents to build a stronger team and better teamwork
Boost engagement with the power of Microsoft Teams
- Break down communication barriers between the contact center and the rest of the business
- Expedite customer service inquiries with quick searches, and connecting with subject matter experts
- Foster greater communication between your contact center agents to build a stronger team and better teamwork
Manage service quality & identify trends in every conversation
- Collect valuable customer and employee insights as you analyze 100% of calls with Speech Analytics
- Improve agent engagement through targeted coaching with integrated recording and evaluation available in Quality Management
- Identify key patterns for training opportunities to improve CSAT and upsell/cross-sell
Manage service quality & identify trends in every conversation
- Collect valuable customer and employee insights as you analyze 100% of calls with Speech Analytics
- Improve agent engagement through targeted coaching with integrated recording and evaluation available in Quality Management
- Identify key patterns for training opportunities to improve CSAT and upsell/cross-sell
"Manage service quality & identify trends in every conversation"
Collect valuable customer and employee insights as you analyze 100% of calls with Speech Analytics
Improve agent engagement through targeted coaching with integrated recording and evaluation available in Quality Management
Identify key patterns for training opportunities to improve CSAT and upsell/cross-sell
Collect valuable customer and employee insights as you analyze 100% of calls with Speech Analytics
Improve agent engagement through targeted coaching with integrated recording and evaluation available in Quality Management
Identify key patterns for training opportunities to improve CSAT and upsell/cross-sell
Minimize IT Burden
- No download or installs
- No change to the native Microsoft Teams user experience for desktop, mobile and web apps
- Use Teams as the single collaboration client
- No maintenance or updates required by IT
- A single communications vendor for contact center and telephony
Minimize IT Burden
- No download or installs
- No change to the native Microsoft Teams user experience for desktop, mobile and web apps
- Use Teams as the single collaboration client
- No maintenance or updates required by IT
- A single communications vendor for contact center and telephony
You'll be in good company. One million business users in 160 countries rely on 8x8 every day to connect and work better.
Plans & Pricing
Enjoy all the benefits of 8x8's omnichannel contact center functionality within the familiar Microsoft Teams experience. Advantages include the flexibility to mix and match plans to meet your communications and contact center needs for your Teams users.
See how 8x8 Contact Center for Microsoft Teams can empower your agents and customer experience.
See how 8x8 Contact Center for Microsoft Teams can empower your agents and customer experience.
See how 8x8 Contact Center for Microsoft Teams can empower your agents and customer experience.