Elevate customer experience and employee experience with the 8x8 Platform.
Deliver exceptional customer experience and keep agents engaged, all with the essentials you need to easily power your contact center.
Simplify every interaction by bringing customer data, channels, and collaboration tools into one intuitive platform.
Give supervisors a real-time, unified view of agent performance and queue health across any device.
Empower your teams with unified data, sentiment analysis, and intuitive coaching tools and take action faster.
Reduce after call work and provide a consistent experience every time with AI-powered agent assist solutions.
Support agents with tools built to save time and deliver results.
Empower all customer-facing employees outside the contact center with the best tools and data to effectively engage customers and deliver positive outcomes.
Meet customers where they are– SMS, RCS, Whatsapp, and Facebook, alongside voice and video.
Connect every employee from the front desk to the back office with the highest service reliability and quality in one single app.
Engage customers at scale with SMS, voice, chat apps, and video APIs.
Available from 8x8 Technology Partner, CallCabinet
"Even with the wide range of accents in Oldham, the 8x8 platform performs exceptionally well. It’s awesome."
Christie JonesOldham Council
"Thanks to 8x8, we have data that we never had before, which allows us to answer more calls, resulting in more revenue and more funds raised for wildlife."
Brad WilliamsSan Diego Zoo Wildlife Alliance
"8x8’s greatest impact on our operations is certainly the speed and ease with which we can react to change. What used to take hours or more now takes seconds."
Huw FieldingSouthampton FC
Easily connect with popular CX, business, and CRM apps to reach new levels of productivity without added complexity.
