Disaster Recovery for Call Centres

Duplicate your operations with fast and easy failover. Available as a companion service to 8x8 Virtual Contact Centre.

Ensuring business continuity in a disaster is significantly magnified when it comes to call centres. Whether your agents are fielding incoming sales calls or customer service inquiries, it’s no secret that customers who can’t reach you won’t be customers for long. Our Contact Centre Continuity solution ensures the availability of your mission-critical call centre operations – without doubling your costs. With flexible and comprehensive features, you can be sure that in the event of a natural disaster, regional pandemic or human-error-related outage, for your customers it’s “business as usual”. And potential customers will be connected and served – perhaps while your competitors are scrambling to get back online.

Benefits

  • Duplicate your operations
  • Fast and easy failover
  • Affordable insurance for your call centre

Traditionally the only option for companies was to incur the cost of deploying a duplicate, on-premises call centre system. But despite this significant investment, there was still no guarantee that the duplicate site would be accessible to agents in the event of a disaster. Designed specifically for call centres, 8x8’s Contact Centre Continuity plan prepares companies for unexpected outages by provisioning in our data centre a duplicate of your current IVR, call flow and call processing operations. With a simple redirection of the inbound 800 numbers, our innovative solution allows your call centre agents to be up and productive immediately following a critical service outage. It’s as simple as that. Your customers call the same number and speak to the same agents, minimizing the impact to both your customers and your business. If your call centre is located in a disaster-stricken area, your agents can take calls from the safety of their home since all that’s required are a phone, an Internet connection, and a web browser. Delivered 100% via a SaaS model, our Contact Centre Continuity plan allows you to immediately acquire a backup call centre for a low subscription fee. Learn about our two Contact Centre Continuity offerings:

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