Platform Resilience
The 8x8 Platform ensures secure, global service delivery with four levels of redundancy, and full transparency, across all employee and customer communications backed by the industry’s only platform-wide, financially-backed SLA.
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Keep your business running under any condition
8x8 is built on a high availability architecture and delivers a platform-wide uptime SLA of 99.999% uptime for UCaaS and CCaaS.
Four levels of built-in redundancy is the foundation of our architectural approach to deliver maximum reliability for all customers, in all regions
Top tier, geo-diverse locations and regions strategically positioned for global reach with patented technology to ensure optimal call quality for every interaction
A global redundant architecture and network of Tier 1 carriers ensures platform availability and quality connectivity from anywhere in the world.
Tools to meet your modern business demandslink to this section
Maximized uptime through high availability architecture and ironclad security
8x8’s fault tolerant architecture means there are no single points of failure. Our cloud-based SaaS communications solutions are delivered from mirrored, top tier, fully redundant, and geographically diverse state-of-the-art data centers. 8x8 meets 3rd party verification & compliance requirements for PCI, GDPR, HIPAA, ISO 27001, CPNI, SOX
Quality and reliability across the globe
8x8’s global capabilities provide the ability to deliver and support cloud communications across the required countries securely and without degradation in reliability and quality.
Guaranteed call quality
Patented Global Reach™ geo-routing ensures highest voice quality across the globe. And because 8x8 owns the technology stack, you receive a consistent end-user experience as we actively monitor each and every call, accounting for variations in network traffic and conditions.
Globally diversified to meet your business needs
Global delivery with 35 geographically redundant locations/regions provide seamless connectivity and high availability. We have relationships with +220 global carriers and +30 Tier 1 in order to provide the best possible voice quality by routing agent phone calls via the best carrier with the shortest path.
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Global Reach
Paul Patti of RPM Coatings Talks Cloud Communications
"8x8 is a high-performing, dependable solution that adds significant value to our operations."