The 8x8 Platform ensures secure, global service delivery with four levels of redundancy, and full transparency, across all employee and customer communications backed by the industry’s only platform-wide, financially-backed SLA.
8x8 is built on a high availability architecture and delivers a platform-wide uptime SLA of 99.999% uptime for UCaaS and CCaaS.
Four levels of built-in redundancy is the foundation of our architectural approach to deliver maximum reliability for all customers, in all regions
Top tier, geo-diverse locations and regions strategically positioned for global reach with patented technology to ensure optimal call quality for every interaction
A global redundant architecture and network of Tier 1 carriers ensures platform availability and quality connectivity from anywhere in the world.
8x8’s fault tolerant architecture means there are no single points of failure. Our cloud-based SaaS communications solutions are delivered from mirrored, top tier, fully redundant, and geographically diverse state-of-the-art data centers. 8x8 meets 3rd party verification & compliance requirements for PCI, GDPR, HIPAA, ISO 27001, CPNI, SOX
8x8’s global capabilities provide the ability to deliver and support cloud communications across the required countries securely and without degradation in reliability and quality.
Patented Global Reach™ geo-routing ensures highest voice quality across the globe. And because 8x8 owns the technology stack, you receive a consistent end-user experience as we actively monitor each and every call, accounting for variations in network traffic and conditions.
Global delivery with 35 geographically redundant locations/regions provide seamless connectivity and high availability. We have relationships with +220 global carriers and +30 Tier 1 in order to provide the best possible voice quality by routing agent phone calls via the best carrier with the shortest path.
"8x8 is a high-performing, dependable solution that adds significant value to our operations."
- Tim Clarke, Senior Manager Technology Operations, Orix
