Your Ideal CX Stack Starts Here

AI agents

Let AI-powered virtual assistants handle customer inquiries, schedule appointments, and guide customers through secure self-service payment options—reducing agent workload and operational costs.

Workforce management and forecasting

Get intelligent scheduling, forecasting, and agent performance tools to increase efficiency and meet service-level targets.

AI-driven agent intelligence and guidance

Equip agents with actionable insights during live interactions, enabling them to make informed decisions and personalize their responses. Real-time data analysis highlights key trends and sentiment, improving service quality.

Secure payments

Receive PCI-compliant, secure transactions via IVR or digital channels, reducing fraud risks and safeguarding sensitive customer data. Automate payment collection 24/7 without agent intervention, improving both cash flow and customer trust.

Secure call recording & compliance

Meet compliance and audit standards without disrupting workflows with secure, automated call recording.

Healthcare scheduling & patient outreach

Simplify appointment scheduling and patient communication, helping healthcare providers improve access, reduce no-shows, and streamline care coordination.

Outbound campaigns

Enable personalized, automated outbound customer outreach across channels, driving engagement and accelerating revenue opportunities.

Social listening

Enable real-time social engagement in 8x8 Contact Center. Agents can monitor and respond to @mentions, hashtags, and DMs across key platforms—all within the 8x8 workspace.