Hive65 Workforce Management
Hive65 turns contact centers into efficient, adaptive operations—where planners save hours, supervisors gain control, and agents thrive.
Integration Overviewlink to this section
Hive65 Workforce Management integrated with 8x8 Contact Center eliminates manual tasks, reduces planning hours, and delivers real-time insights to keep your team ahead. With its intuitive UI, supervisors gain effortless visibility, planners achieve pinpoint forecasting accuracy, and agents focus on what matters most—delivering exceptional performance. Elevate productivity, streamline operations, and unlock the full potential of your workforce with Hive65.
Seamlessly integrated and included with 8x8 Contact Center, Hive65 does the heavy lifting without extra contracts, integrations, or IT overhead.
Benefitslink to this section
- Real-Time Visibility & Agile Response: Live dashboards track adherence, occupancy, and service levels, helping supervisors act fast on disruptions.
- Empowered Employees & Better Engagement: Self-service options (e.g., change requests) improve agent satisfaction.
- Optimized Staffing & Cost Efficiency: Ensure the right agents are scheduled at the right time, reducing over/understaffing.
- Boosted Productivity & Reduced Manual Work: Automates scheduling and compliance tracking, freeing planners/supervisors from tedious tasks.
Featureslink to this section
- Integrated with 8x8 Contact Center
- Forecasting and intraday management
- Agent scheduling and self-service
- Real-time adherence monitoring
- Change requests
- Workforce compliance
- Ingestion of historic and live real-time data
- Users, teams and queues synced automatically
Prerequisiteslink to this section
- 8x8 Contact Center X6, X7, or X8 package
Security & Compliancelink to this section
Developer: Hive65 by Workair
Location: Ireland, Europe