Transform Communications In Housing
Streamline service delivery, elevate tenant experiences, and support safer homes with 8x8’s unified teams, tools, and AI-powered insights.
Trusted by 50+ housing associations to deliver tenant satisfaction.
Build Trust Through Every Tenant Interaction
Empower agents, engage tenants, and streamline housing services with secure, intelligent communications across every channel.
Enable smarter, omnichannel engagement
Meet tenants where they are—make access easier, faster, and more inclusive across every touchpoint with omnichannel and self-service.
Maximise tenant safety and satisfaction
Increase first-time fixes, streamline service delivery, and build trust with Remote Fix™ for faster, more accurate assessments, and safer homes.
Improve quality of service
Empower agents to drive the highest TSMs with unified omnichannel handling, sentiment analysis, call recordings, performance dashboards, and end‑to‑end analytics across all channels.
Optimise productivity
Connect contact centre agents, housing officers, and repair teams with intuitive voice, messaging, and video tools to collaborate faster and resolve tenant enquiries the first time.
Drive consistent, compliant communications
Strengthen compliance and ensure reliable tenant experiences with workforce management tools. Maintain the right staffing levels and support continuous training with forecasting, automated scheduling, adherence tracking, and comprehensive audit trails.
Seamless Integrations
Easily connect with popular housing association apps and streamline your operations without added complexity.
See The Solution Supporting Safer Homes And Happier Tenants
Secure And Compliant
Stay up-to-date with regulations and verified by third-party certifications. So you get peace of mind.
Proof in Action
See how other housing associations are improving tenant services and streamlining operations with 8x8.
"Our model was cloud first and digital by default. But only 8x8 could really deliver a true cloud, SaaS, end-to-end solution on a single technology platform. No one else came close."
Grant Sharman
Director of Information and Innovation, Aspire
"Implementation went smoothly and completed on time. The modern, familiar look of 8x8 instantly made our Microsoft users feel more comfortable with their new tools."
Richard Harvey
Head of Digital and Information Services, Housing Solutions
"8x8 technology has transformed the customer experience and how we work as a unified, agile organization."
Jon Cocker
Chief Information Officer, Platform Housing Group
"With 8x8, there's so much available out of the box. Also, the ability to customize and schedule reports and sentiment analysis is so simple, it allows us to get to what we need really quickly."
Tom Ramadan
Head of Customer Contact, Abri
How Walsall Housing Group Boosted Productivity and Delivered Faster Service
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