Inbound and Outbound Contact Centre
When you select the Virtual Office X8 Edition, you get all of these contact centre features and more for a truly unified communications solution.
Communications meets contact centre in the cloud with the 8x8 Virtual Office X8 Edition. Enable your teams to quickly deploy contact centre capabilities without the cost or complexity of traditional systems. Easy to use web-based system administration makes it a breeze to setup and configure. A no-compromises inbound call management and powerful outbound campaign manager allow your business to improve customer satisfaction while providing visibility into reporting and analytics information for better decision making.
Take Calls / Inbound Calling
Answer calls efficiently, maximise agent productivity and ensure your customers are connected to the right agent.
Make Calls / Outbound Calling
Maximise sales and agent productivity with comprehensive outbound dialing capability including preview, progressive, or predictive dialing.
The IVR builder allows you to automatically distribute incoming calls to the team or individual who can best help your customer.
Replace manual dialing for preview, progressive, and predictive dialing to maximise your talk time.
It’s easy to create a flexible IVR solution for your contact centre using our ground-breaking drag & drop visual IVR tool.
Contact centre call recording
Save every call and play them back whenever you like with automatic call recording, pause and highlight and 3 months of cloud storage.
Enable better decision making with rich contact centre analytics that cover customer information, overall activity and agent performance.