Benefits of Customer Success

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Our Customer Success Managers (CSMs) have extensive experience working with customers of varying complexity, from deploying 8x8 at a single site to multiple global sites. Their key objective is to help you get the most out of your investment. From post-sales to go-live, ongoing improvements to business expansion, here are some of the benefits of working with a Customer Success Manager.

  • Engaged leaders – Motivate your team to embrace 8x8’s products
  • Sustained user adoption – Build user enthusiasm and adoption
  • Maximised productivity – Increase productivity across your organisation faster with expert support
  • Streamlined implementation – Ensure all levels of the organisation are on board and inspired to achieve success

8x8 Customer Success Program

8x8 Customer Success teams advise you on cloud communications best practices and ensure that you are setting yourself up for success from the beginning.

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Onboarding services

We acknowledge that onboarding end users is the most important task for any customer. Our experienced CSMs will empower your users to leverage 8x8 solutions so that they achieve value in day-to-day activities.

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Executive business reviews

Your CSM will guide you as your communication needs change and evolve. Your CSM will meet with you on a regular basis to review configurations and usage, discuss future needs and share best practices relevant for your business.

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Technical strategy

We strongly believe in the technical alignment of our solutions with the changing business needs of our customers. Our technical experts will perform periodic technical assessments to ensure adherence to best practices, identify performance bottlenecks, pinpoint inefficiencies in workflows and provide recommendations.

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Adoption services

We offer customised user adoption services to help your users successfully navigate through 8x8 implementation. Our focus is to drive the expected outcome and benefits for all key stakeholders and to deliver value as quickly as possible.


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