The expectations of the customer are changing. They’re being shaped by every online and offline interaction experience – while shopping, gaming, traveling, even at work. They demand service that is instant, personalized, transparent & ubiquitous. Ready or not, you have to live up to the demands of this customer, or your business will suffer.
The good news, you’re already one step ahead of the game. By using cloud applications, like 8x8 and NetSuite, your company is able to be more agile and innovative – and it’s about to pay off. 8x8 and NetSuite have teamed up to create an out-of-the-box integration that offers a seamless solution that helps you transform your customer service, customer sales and internal help desk operations.
This video and demo moves from the high level – understanding these new customer expectations – down to the tactical level of how to meet and even exceed them by:
- Enabling self-service
- Connecting your customers to the right resource within your organization
- Including contextual and customer data for personalized service
- Capturing, updating, and tracking your customer issues
- Empowering every employee in your organization to provide a superior customer experience.