On-Demand Webinar
Customer experience doesn’t break because teams move too slowly, it breaks when key perspectives are missing.
In this on-demand webinar, leaders Lisa Orford, VP, Product for Contact Center and Michelle Kelly, Retail & Industry Marketing Strategist from 8x8 and Retail Women in Tech Founder, Shannon Flanagan, explore how disconnected systems, misaligned decision-making, and underrepresented frontline voices create gaps between CX strategy and reality, and what to do about it.
Watch now to learn how to better align teams, elevate diverse perspectives, and build customer experiences that actually deliver.
Tuesday September 29 3:00 pm UTC
Tuesday October 13 3:00 pm UTC
In this 30–40-minute live demo, you’ll follow a connected customer journey powered by 8x8.
Learn why voice AI breaks in production. 8x8 and Synthflow experts share key insights on compliance, customer intent, and building smart AI handoffs.
On Demand (originally hosted on May 7, 2026)
Learn why customer experience breaks down outside the contact center and how IT leaders are connecting frontline teams with the visibility and context they need.
