Why Connection, Perspective, and Leadership Matter More Than Speed
Customer experience doesn’t break because teams move too slowly, it breaks when key perspectives are missing.
In this on-demand webinar, leaders Lisa Orford, VP, Product for Contact Center and Michelle Kelly, Retail & Industry Marketing Strategist from 8x8 and Retail Women in Tech Founder, Shannon Flanagan, explore how disconnected systems, misaligned decision-making, and underrepresented frontline voices create gaps between CX strategy and reality, and what to do about it.
Watch now to learn how to better align teams, elevate diverse perspectives, and build customer experiences that actually deliver.
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Talk CX Tuesdays: See Smarter CX in Action
Tuesday April 28 3:00 pm UTC
Tuesday May 12 3:00 pm UTC
Tuesday May 26 3:00 pm UTC
Tuesday June 9 3:00 pm UTC
Tuesday June 23 3:00 pm UTC
In this 30–40-minute live demo, you’ll follow a connected customer journey powered by 8x8.
Connect with 8x8 onsite to explore how organizations are transforming customer experience with a unified, AI-powered platform.
Learn how AI is reshaping retail expectations and why connected communication is key to delivering seamless customer journeys across stores and support.