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Customer Relationship Management (CRM)

8x8 CRM is a native application embedded within the agent interface to consolidate your contact center tools and customer record data in a single, unified interface.

Connect customers to the right agents

Intelligently route all interactions to ensure customers are connected to the best agent.

Reduce average handle time

Automatically present customer records at the start of every interaction.

Reduce agent effort

Seamless, consolidated interface with built-in CRM to enhance overall productivity.

Minimize complexity

Integrate information from other systems, funneling customer data to a single screen.

Connect customers to the right agents

Intelligently route all interactions to ensure customers are connected to the best agent.

Reduce average handle time

Automatically present customer records at the start of every interaction.

Reduce agent effort

Seamless, consolidated interface with built-in CRM to enhance overall productivity.

Minimize complexity

Integrate information from other systems, funneling customer data to a single screen.

Connect customers to the right agents

Intelligently route all interactions to ensure customers are connected to the best agent.

Reduce average handle time

Automatically present customer records at the start of every interaction.

Reduce agent effort

Seamless, consolidated interface with built-in CRM to enhance overall productivity.

Minimize complexity

Integrate information from other systems, funneling customer data to a single screen.

Connect customers to the right agents

Intelligently route all interactions to ensure customers are connected to the best agent.

Reduce average handle time

Automatically present customer records at the start of every interaction.

Reduce agent effort

Seamless, consolidated interface with built-in CRM to enhance overall productivity.

Minimize complexity

Integrate information from other systems, funneling customer data to a single screen.

Connect data silos to personalize interactions.

With 8x8 CRM, you can easily bridge data gaps between disparate applications making it simple for the agent to have fast access to customer data allowing every interaction to be a bit more personalized.

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CC_CRM_-_1_-_connect_data.png

One interaction hub for every step in the customer journey.

A single, intuitive, and consolidated interface for the contact center and CRM make the handling of customer interactions as seamless as possible without having to toggle between multiple applications.

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CC_CRM_-_2_-_Interactions.png

Boost agent productivity

Provide instant and clear access to critical information.

Reduce customer frustration

Ensure your customers will not have to manually give or repeat their information for every interaction.

Increase upsell opportunities

Present key customer insights and historical context to the agent throughout the interaction to boost cross-sell and upsell opportunities.

Enhance operational visibility

Unify historical, contextual insights by integrating multiple applications for a more complete view of customer data.

Boost agent productivity

Provide instant and clear access to critical information.

Reduce customer frustration

Ensure your customers will not have to manually give or repeat their information for every interaction.

Increase upsell opportunities

Present key customer insights and historical context to the agent throughout the interaction to boost cross-sell and upsell opportunities.

Enhance operational visibility

Unify historical, contextual insights by integrating multiple applications for a more complete view of customer data.

Boost agent productivity

Provide instant and clear access to critical information.

Reduce customer frustration

Ensure your customers will not have to manually give or repeat their information for every interaction.

Increase upsell opportunities

Present key customer insights and historical context to the agent throughout the interaction to boost cross-sell and upsell opportunities.

Enhance operational visibility

Unify historical, contextual insights by integrating multiple applications for a more complete view of customer data.

Boost agent productivity

Provide instant and clear access to critical information.

Reduce customer frustration

Ensure your customers will not have to manually give or repeat their information for every interaction.

Increase upsell opportunities

Present key customer insights and historical context to the agent throughout the interaction to boost cross-sell and upsell opportunities.

Enhance operational visibility

Unify historical, contextual insights by integrating multiple applications for a more complete view of customer data.

Easily Integrate with Other CRMs

Sales force logo
Microsoft Dynamics 365 logo
Zendesk logo
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Related Features

CX Analytics

Groundbreaking tool to provide visibility into customer interactions.

Quality Management

Deliver exceptional customer service.

Speech Analytics

Valuable insights for your call center.

Digital Channels

Enhance customer experience with digital channels.

Related Features

CX Analytics

Groundbreaking tool to provide visibility into customer interactions.

Quality Management

Deliver exceptional customer service.

Speech Analytics

Valuable insights for your call center.

Digital Channels

Enhance customer experience with digital channels.

Related Features

CX Analytics

Groundbreaking tool to provide visibility into customer interactions.

Quality Management

Deliver exceptional customer service.

Speech Analytics

Valuable insights for your call center.

Digital Channels

Enhance customer experience with digital channels.

Related Features

CX Analytics

Groundbreaking tool to provide visibility into customer interactions.

Quality Management

Deliver exceptional customer service.

Speech Analytics

Valuable insights for your call center.

Digital Channels

Enhance customer experience with digital channels.

Speak with a specialist

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