Technical Support Solutions
The 8x8 Virtual Contact Centre has the functionality you need to provide a better technical support experience across all communication mediums. With the 8x8 Virtual Contact Centre’s flexible and comprehensive features, you can cost-effectively improve both the quality and efficiency of your support technicians, bringing you closer to first call resolution.
Tech Support Benefits
8x8’s patented skills-based routing algorithms deliver customers to the right queue based on any number of criteria – IVR entries, CRM data, or other information. Intelligent and flexible routing parameters connect your customer to the right technician, right away.
Our desktop collaboration feature allows technical representatives to actively troubleshoot issues during the call, increasing the likelihood for first call resolution.
Integrated phone, email and chat capabilities provide additional cost-effective methods to provide your customers with the support they need via their preferred method of communication.
Resolution to common technical issues is at your technicians’ fingertips through either our searchable knowledgebase or via integration with your existing knowledgebase application.
A truly on-demand service, with 8x8 you can easily change routing parameters on-the-fly to address spikes or other issues that may impact service levels.
Our award-winning interface makes it easy for your technicians to learn and use system functions – slashing implementation timelines to days instead of months.
- Powerful Support Capabilities
- Multiple Support Channels
- Increased First Contact Resolution
No Hardware. No Software. No Cap-Ex.