Whether you’re out of the office or just away from your desk, if you’re online, you can access the live dashboard, real-time status reports and instant messaging.

Customise your dashboard

ios-dashboard-home.png

It’s your at-a-glance overview of contact centre performance

Your dashboard is fully customisable. Just select from a wide range of widgets that provide your contact centre’s stats and info including activity summaries, performance metrics and helpful tools like notes and to-dos.

Your monitoring app is always in sync with your 8x8 ContactNow contact centre.

View real-time status

Analyse contact centre activity

Find out how busy your teams are and how long queues have become. Analyse activity and identify bottlenecks, so you can reallocate resources to keep customers happy.

Use filters to explore team, individual or queue performance. Drill down into each person’s interactions to see their daily statistics and identify top performers.

ios-status-home.png

Stay in touch with instant messaging

ios-im-home.png

Connect and collaborate no matter where you are

Even if you’re off site, you’ll never be out of the loop.

Collaborate with colleagues using the instant messaging feature built into 8x8 ContactNow Monitoring app for iPad.

For more information call 0333 043 8888

Call 0333 043 8888 or fill out the form below and an 8x8 ContactNow Specialist will be in touch.