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Mary Ellen Genovese

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Mary Ellen is the Chief Financial Officer at 8x8. She has more than 25 years of executive experience. She has also served as 8x8′s Senior Vice President of Human Resources, where she applied her talent and experience to creating environments where people can be their best.

Mary Ellen also served as the CFO of Savi Technology, where she prepared the company for an IPO event and the acquisition of Savi by Lockheed Martin. She holds a bachelor’s degree in accounting from Fairfield University and received her CPA license from the State of Connecticut.

Articles by: Mary Ellen Genovese

Is Your Business AI-Ready?

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Is your business AI-ready? As legacy systems have struggled to meet the speed expected by the modern customer, the introduction of artificial intelligence (AI) into the contact centre has allowed customer service departments to regain the upper hand.> More and more contact centres are adopting [...]

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Is your business up to speed when it comes to communication in customer service?

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Today, we have more channels than ever at our fingertips to contact customer service teams, so you would think that getting in touch with a business would be quick and simple. In reality, this is not always the case. Businesses are up against it when it comes to delivering a high quality service, [...]

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Are you doing enough to support flexible working with technology?

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The 9-5 office routine is becoming a thing of the past, with flexible working now a common policy in UK companies. A recent study suggests *72% of workers believe a remote working policy is one of the most important benefits companies can offer them, so companies who ignore it risk being left behind [...]

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What happened at this year’s Call & Contact Centre Expo?

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After an exciting few days at this year’s Call & Contact Centre Expo in London, it is clear that there has been a huge amount of innovation since last year. Businesses are realising that the contact centre is full of useful customer insight, integrating technology into the contact centre and using [...]

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Q&A with Mary Ellen Genovese at 8x8

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Q&A with Mary Ellen Genovese at 8x8: From the USA to the UK, my journey in communications This week we interviewed Mary Ellen Genovese, Managing Director of our European Operations   Can you give a brief introduction to your role at 8x8? Mary Ellen: My role at 8x8 is Managing Director of Eur [...]

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