![Agent using customer experience enhancement solutions with her computer, microphone, and headset](https://ik.imagekit.io/8x8/v3/assets/blte621f0a2bd0e9f69/blt0ab5cd1b4241b35e/5ebf1b082c790a6858fa856b/xl-bnr-solutions-cx-enhancement.jpg?cache=a70e5558e1704060572274b2ad78048d&tr=ar-1-1,fo-auto,w-150)
Customer Experience Enhancement Solutions
Customer Experience Enhancement Solutions
Companies that deliver relevant, personalized experiences for their customers are seeing outsized results. Using customer experience analytics, 8x8 shines the light on where to focus your attention to refine and enhance the overall customer journey.
Features to enhance customer experience
Tools to meet your modern business demands
Create your own unique brand interaction experience
By combining SMS, the rich media capabilities of chat apps, video interaction, and text-to-speech APIs, you can quickly create brand new experiences that increase engagement and customer loyalty.
![Two customers enjoying a mobile app experience bolstered by 8x8 APIs](https://ik.imagekit.io/8x8/v3/assets/blte621f0a2bd0e9f69/blt89fea09f91fbbf5d/5df2c6941202185d397ada71/8x8_mobility_5482_web.jpg?cache=bc24ed6a174600b9cc701044a05be40a&tr=ar-1-1,fo-auto,w-150)
![Two customers enjoying a mobile app experience bolstered by 8x8 APIs](https://ik.imagekit.io/8x8/v3/assets/blte621f0a2bd0e9f69/blt89fea09f91fbbf5d/5df2c6941202185d397ada71/8x8_mobility_5482_web.jpg?cache=bc24ed6a174600b9cc701044a05be40a&tr=ar-1-1,fo-auto,w-150)
Gain knowledge through data and insights
Get insight into company performance like never before. Reveal conditions that are likely to result in complaints, such as long hold times or excessive transfers. Learn the frequency of direct agent calls, repeat calls, callbacks and more.
![Aerial view of agents going through data and analytics insights to improve customer experience](https://ik.imagekit.io/8x8/v3/assets/blte621f0a2bd0e9f69/blt0ab61bff2a4ca48f/5df2c61ee18cb97e9aa2d53a/8x8_mobility_40097_web.jpg?cache=55b1e6d2f0209c21ccc011229e0ea652&tr=ar-1-1,fo-auto,w-150)
![Aerial view of agents going through data and analytics insights to improve customer experience](https://ik.imagekit.io/8x8/v3/assets/blte621f0a2bd0e9f69/blt0ab61bff2a4ca48f/5df2c61ee18cb97e9aa2d53a/8x8_mobility_40097_web.jpg?cache=55b1e6d2f0209c21ccc011229e0ea652&tr=ar-1-1,fo-auto,w-150)
Increase growth through feedback
Translate customer input into actionable intelligence. You can offer every customer the option to provide direct feedback. Then, analyze post-call feedback to identify common threads and unearth opportunities to boost customer satisfaction.
![Girl providing post-call feedback that can lead to actionable intelligence for CX strategies](https://ik.imagekit.io/8x8/v3/assets/blte621f0a2bd0e9f69/blt4729631ecd7117c0/5df2c61d5885d57e9b848f73/8x8_mobility_39651_web.jpg?cache=f64544073aa889767e33b82d70acfa34&tr=ar-1-1,fo-auto,w-150)
![Girl providing post-call feedback that can lead to actionable intelligence for CX strategies](https://ik.imagekit.io/8x8/v3/assets/blte621f0a2bd0e9f69/blt4729631ecd7117c0/5df2c61d5885d57e9b848f73/8x8_mobility_39651_web.jpg?cache=f64544073aa889767e33b82d70acfa34&tr=ar-1-1,fo-auto,w-150)
Enhance customer engagements
Collect and analyze interactions to enable better decision making and faster, more relevant customer responses. 8x8 Speech Analytics delivers instant insight into customer sentiment by analyzing 100% of your customer calls.
![Agent using 8x8 to analyze customer sentiment and enhance customer engagement](https://ik.imagekit.io/8x8/v3/assets/blte621f0a2bd0e9f69/bltef5011cb3636d68e/5df3f9a5ec3e4e0689c13510/8x8_home_19406_web.jpg?cache=b0b76c1a6dc235bd11f0aff2c8233b87&tr=ar-1-1,fo-auto,w-150)
![Agent using 8x8 to analyze customer sentiment and enhance customer engagement](https://ik.imagekit.io/8x8/v3/assets/blte621f0a2bd0e9f69/bltef5011cb3636d68e/5df3f9a5ec3e4e0689c13510/8x8_home_19406_web.jpg?cache=b0b76c1a6dc235bd11f0aff2c8233b87&tr=ar-1-1,fo-auto,w-150)
Thirteen Group customer story
Thirteen Group migrated from an aging, on-premises system to cloud-native 8x8, improving network and infrastructure resilience and realizing its work-from-anywhere vision. 8x8’s built-in analytics help the company become a more data-driven business.
![Case Study: Thirteen Group](https://ik.imagekit.io/8x8/v3/assets/blte621f0a2bd0e9f69/blt9a2c7d32280e9893/62225e54d83ad851e8a9e3bd/thirteen_video_thumb.jpg?cache=54e92c58932b611205292779ec3f67bb&tr=ar-1-1,fo-auto,w-150)
![Case Study: Thirteen Group](https://ik.imagekit.io/8x8/v3/assets/blte621f0a2bd0e9f69/blt9a2c7d32280e9893/62225e54d83ad851e8a9e3bd/thirteen_video_thumb.jpg?cache=54e92c58932b611205292779ec3f67bb&tr=ar-1-1,fo-auto,w-150)
Anaheim Ducks customer story
Score! The Anaheim Ducks, a CA-based professional hockey team, wanted to be able to provide the ultimate fan experience to their loyal following. By switching to 8x8, the Ducks gained critical data and analytics that help them to anticipate customer needs and deliver top-of-the-line support. Learn more about the Ducks’ move to the cloud and their success with 8x8. Watch Jackie Slope, the VP of IT for the Ducks, discuss how switching to 8x8 revolutionized their communications.
![Anaheim Ducks home stadium Honda Center exterior](https://ik.imagekit.io/8x8/v3/assets/blte621f0a2bd0e9f69/blt0b265bcded9227ac/62225e523906ee68948098cf/ducks_video_thumbnail.jpg?cache=3f57176462b43f2e922084bc0d1f0258&tr=ar-1-1,fo-auto,w-150)
![Anaheim Ducks home stadium Honda Center exterior](https://ik.imagekit.io/8x8/v3/assets/blte621f0a2bd0e9f69/blt0b265bcded9227ac/62225e523906ee68948098cf/ducks_video_thumbnail.jpg?cache=3f57176462b43f2e922084bc0d1f0258&tr=ar-1-1,fo-auto,w-150)
Explore more 8x8 resources
Explore more 8x8 resources
Explore more 8x8 resources
Explore more 8x8 resources
"Our communications skills are very important, and 8x8 has really met that with the phone system."
Seth Newman, Head of Marketing, Sporting Smiles
Products to meet your unique business needs
Purchase an 8x8 X Series annual plan and save up to 25% on the industry’s most powerful unified communications platform.
Business Communications
Voice. Video. Chat.
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X2
All-in-one voice, video and chat for larger teams
Unlimited users
Unlimited voice calling to 14 countries
HD video & audio conferencing for up to 500 active participants
Team chat
Microsoft Teams integration and more
X4
Advanced call handling and analytics
Everything in X2, plus:
Unlimited voice calling to 48 countries
8x8 Frontdesk for receptionists and operators
Supervisor analytics
Monitor, whisper and barge
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