8x8 Operator Connect for Microsoft Teams
From the ONLY Operator Connect provider with a solution certified Contact Center for Microsoft Teams
What is Operator Connect?
A Microsoft program for certified third-party providers to enable Public Switched Telephone Network (PSTN) calling through Microsoft Teams Phone.
The Benefits of 8x8 Operator Connect for Microsoft Teams
Teams Phone Native
To keep things simple, calls happen exactly where users expect them—natively within Microsoft Teams
Optimize Costs
Consolidate providers and vendors to enhance Teams communications through a single additional source
Reliable
Direct peering through Microsoft Azure to meet program architecture, support, network, and shared SLA requirements
Increase Admin Efficiency
Provision numbers and manage users from the Teams Admin Center to improve deployment time
The Differences Between Operator Connect and Direct Routing as a Service
| Integration Type | Operator Connect | Direct Routing as a Service |
|---|---|---|
| 8x8 Offering | 8x8 Operator Connect for Microsoft Teams | 8x8 Voice for Microsoft Teams |
| Number Management | In the 8x8 Admin Console | In the 8x8 Admin Console |
| Number Provisioning | In the Microsoft Teams Admin Center | In the 8x8 Voice for Microsoft Teams Admin Portal |
| Full PSTN Replacement Countries | 20 | 55+ |
| Calling Plans |
|
|
| Emergency Calling | Supported | Supported |
| SMS/MMS and eFax | Not currently supported | Supported |
| Auto Attendants, Call Queues, and Recordings | Teams only | Teams and 8x8 |
| Devices Supported | Teams-certified only | Teams-certified and 8x8 compatible |
| Support Model | Shared - 8x8 Support can escalate to Microsoft Support | Separate - customer must escalate to Microsoft Support |
*in select countries through the 8x8 Voice for Microsoft Teams companion Teams app
Pure Teams Phone powered by 8x8 through Operator Connect
Frequently Asked Questions
8x8 Operator Connect provides a reliable, Microsoft Teams-certified calling option that streamlines deployments through the Teams admin center and enables native PSTN calling where users expect them, within Microsoft Teams. The service is intuitive for both users and administrators, which can reduce the time needed for deployment and onboarding.