On-demand Webinar Powering Today's Hybrid Work Environments:

Three trends that drive agility with integrated communications

When it comes to business communications, the migration from on-premises to the cloud means agility, flexibility, and value. But without a cohesive implementation strategy, disparate siloed applications conspire to deliver operational complexity and compromised customer experience.

Luckily, there’s a better way, and forward-thinking IT leaders are on top of 3 trends pointing to an integrated platform for Unified Communications (UC) and Contact Center (CC). Get ahead of these trends, and you can boost organizational efficiency, employee productivity and customer satisfaction.

Denise Lund, IDC's Research Director, Telecom and Unified Communications Scott Sampson, 8x8’s Senior Vice President of International Markets, Rob Pilgrim, 8x8’s GVP of Product Management for UC Platform and Business Apps, share their perspectives on the unification of services and the impact upon customer experience, including:

The challenge of the hybrid workforce
The importance of employee experience and streamlined workflows
The realization that single provider and best-of-breed are not mutually exclusive

Watch this on-demand webinar now.

Denise Lund

Research Director, WW Telecom and Unified Communications, IDC

Denise Lund is a Research Director on IDC’s worldwide telecom team. Her research focuses on advanced communications services including VoIP and unified communications-as-a-service (UCaaS). In this position, she provides coverage of voice communications including fixed and legacy voice (local, long distance, and PRI ISDN) and IP voice (hosted VOIP with/without UC, SIP trunking, IP phone) as well as emerging migration and usage trends that’s occurring in the voice market. In addition to fixed telecom research, Denise’s research has a strong emphasis on the Unified Communications-as-a-Service (UCaaS) market, particularly from the perspective of telecom and cable providers and OTT vendors.

Scott Sampson

Senior Vice President, International Markets, 8x8

Scott is responsible for all efforts to expand global midmarket and enterprise sales with a focus on developing and leveraging channel relationships to help drive this consultative sales business. Scott has more than 25 years of software industry experience with a proven track record of success. He was most recently the Chief Revenue Officer at New Voice Media where he had global responsibility for all the company’s sales, channel and marketing functions.

Rob Pilgrim

Global Vice President, Product Management, 8x8

As Global Vice President of Product Management, Rob leads the product management teams at 8x8 responsible for Unified Communications, platform services, and product partnerships. Rob has successfully launched dozens of new products and crafted multi-million dollar complex product integration partnerships in his 25 years in the SaaS, collaboration, and telecom space. Prior to 8x8, Rob held leadership roles in both start-ups and public companies including Level 3, Covad Communications, Tropos Networks and Jive Software. Rob has a BS in Mechanical Engineering from Georgia Tech.

Denise Lund

Research Director, WW Telecom and Unified Communications, IDC

Denise Lund is a Research Director on IDC’s worldwide telecom team. Her research focuses on advanced communications services including VoIP and unified communications-as-a-service (UCaaS). In this position, she provides coverage of voice communications including fixed and legacy voice (local, long distance, and PRI ISDN) and IP voice (hosted VOIP with/without UC, SIP trunking, IP phone) as well as emerging migration and usage trends that’s occurring in the voice market. In addition to fixed telecom research, Denise’s research has a strong emphasis on the Unified Communications-as-a-Service (UCaaS) market, particularly from the perspective of telecom and cable providers and OTT vendors.

Scott Sampson

Senior Vice President, International Markets, 8x8

Scott is responsible for all efforts to expand global midmarket and enterprise sales with a focus on developing and leveraging channel relationships to help drive this consultative sales business. Scott has more than 25 years of software industry experience with a proven track record of success. He was most recently the Chief Revenue Officer at New Voice Media where he had global responsibility for all the company’s sales, channel and marketing functions.

Rob Pilgrim

Global Vice President, Product Management, 8x8

As Global Vice President of Product Management, Rob leads the product management teams at 8x8 responsible for Unified Communications, platform services, and product partnerships. Rob has successfully launched dozens of new products and crafted multi-million dollar complex product integration partnerships in his 25 years in the SaaS, collaboration, and telecom space. Prior to 8x8, Rob held leadership roles in both start-ups and public companies including Level 3, Covad Communications, Tropos Networks and Jive Software. Rob has a BS in Mechanical Engineering from Georgia Tech.

Denise Lund

Research Director, WW Telecom and Unified Communications, IDC

Denise Lund is a Research Director on IDC’s worldwide telecom team. Her research focuses on advanced communications services including VoIP and unified communications-as-a-service (UCaaS). In this position, she provides coverage of voice communications including fixed and legacy voice (local, long distance, and PRI ISDN) and IP voice (hosted VOIP with/without UC, SIP trunking, IP phone) as well as emerging migration and usage trends that’s occurring in the voice market. In addition to fixed telecom research, Denise’s research has a strong emphasis on the Unified Communications-as-a-Service (UCaaS) market, particularly from the perspective of telecom and cable providers and OTT vendors.

Scott Sampson

Senior Vice President, International Markets, 8x8

Scott is responsible for all efforts to expand global midmarket and enterprise sales with a focus on developing and leveraging channel relationships to help drive this consultative sales business. Scott has more than 25 years of software industry experience with a proven track record of success. He was most recently the Chief Revenue Officer at New Voice Media where he had global responsibility for all the company’s sales, channel and marketing functions.

Rob Pilgrim

Global Vice President, Product Management, 8x8

As Global Vice President of Product Management, Rob leads the product management teams at 8x8 responsible for Unified Communications, platform services, and product partnerships. Rob has successfully launched dozens of new products and crafted multi-million dollar complex product integration partnerships in his 25 years in the SaaS, collaboration, and telecom space. Prior to 8x8, Rob held leadership roles in both start-ups and public companies including Level 3, Covad Communications, Tropos Networks and Jive Software. Rob has a BS in Mechanical Engineering from Georgia Tech.

Denise Lund

Research Director, WW Telecom and Unified Communications, IDC

Denise Lund is a Research Director on IDC’s worldwide telecom team. Her research focuses on advanced communications services including VoIP and unified communications-as-a-service (UCaaS). In this position, she provides coverage of voice communications including fixed and legacy voice (local, long distance, and PRI ISDN) and IP voice (hosted VOIP with/without UC, SIP trunking, IP phone) as well as emerging migration and usage trends that’s occurring in the voice market. In addition to fixed telecom research, Denise’s research has a strong emphasis on the Unified Communications-as-a-Service (UCaaS) market, particularly from the perspective of telecom and cable providers and OTT vendors.

Scott Sampson

Senior Vice President, International Markets, 8x8

Scott is responsible for all efforts to expand global midmarket and enterprise sales with a focus on developing and leveraging channel relationships to help drive this consultative sales business. Scott has more than 25 years of software industry experience with a proven track record of success. He was most recently the Chief Revenue Officer at New Voice Media where he had global responsibility for all the company’s sales, channel and marketing functions.

Rob Pilgrim

Global Vice President, Product Management, 8x8

As Global Vice President of Product Management, Rob leads the product management teams at 8x8 responsible for Unified Communications, platform services, and product partnerships. Rob has successfully launched dozens of new products and crafted multi-million dollar complex product integration partnerships in his 25 years in the SaaS, collaboration, and telecom space. Prior to 8x8, Rob held leadership roles in both start-ups and public companies including Level 3, Covad Communications, Tropos Networks and Jive Software. Rob has a BS in Mechanical Engineering from Georgia Tech.

Watch this on-demand webinar now.

Watch Now

Watch this on-demand webinar now.

Watch Now

Watch this on-demand webinar now.

Watch Now

Watch this on-demand webinar now.

Watch Now