Deepgram’s speech-to-text technology powers the voice intelligence layer, enabling 8x8 customers to access real-time transcription, call analytics, and voice intelligence driven by deep learning models.
With industry-leading accuracy across diverse accents, noisy environments, and domain-specific vocabulary, every customer conversation can be captured and analyzed with precision.
For enterprises running 8x8 Contact Center, Deepgram provides the speech recognition backbone for agent assist, automated quality management, and conversational analytics, helping improve customer outcomes while reducing operational costs.
Together, 8x8’s integrated communications platform and Deepgram’s purpose-built speech models create a powerful foundation for AI-driven customer engagement, unlocking actionable insights from every voice interaction at scale.
- Real-time transcription and voice intelligence across the 8x8 Platform – Deepgram powers accurate, real-time transcription and call analytics inside 8x8’s unified communications and contact center workflows.
- Higher accuracy in real-world conditions – Deepgram’s models handle diverse accents, noisy environments, and domain-specific vocabulary, so more of every call is reliably captured and searchable.
- Stronger AI-assisted operations and insights – Deepgram provides the speech backbone for agent assist, automated quality management, and conversational analytics, improving customer outcomes while reducing operational costs and unlocking actionable insights from every interaction.
- Real-time transcription inside the 8x8 Platform and Contact Center – Deepgram streams live speech-to-text for calls across 8x8’s unified communications and contact center environment.
- Embedded call analytics and voice intelligence – The integration turns transcripts into searchable analytics and voice intelligence signals directly within 8x8 workflows.
- AI backbone for agent assist and quality management – Deepgram’s models power agent assist, automated quality management, and conversational analytics features built on top of 8x8 Contact Center.
- 8x8 licenses – An active 8x8 Contact Center deployment with the appropriate agent seats and API-enabled tenant to route calls and expose contact center data.
- Deepgram access – A Deepgram account with API keys and a usage plan sized for expected call volume (real-time transcription and/or analytics).
- Integration-ready environment – Network and security approval to connect 8x8 to external APIs, plus any required downstream systems (e.g., CRM or AI platform) where transcripts and analytics will be consumed.
Developer: Deepgram
Location: San Francisco, California
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