Dan Rood, Head of Strategic Narrative & Evangelism, 8x8, talks on how Artificial Intelligence is reshaping the customer experience (CX) landscape - from chatbots to real-time agent assist. Yet, despite the promise of efficiency and innovation, only 23% of customers currently trust these tools. Why? Because the foundation isn’t ready.

This on-demand webinar, originally delivered as part of Customer Management Practice’s (CMP) digital seminar series, dives deep into the critical first step toward AI success: data readiness.