CareMonitor improves its telehealth infrastructure with 8x8

Overview: CareMonitor is a healthcare technology company offering a SaaS platform that enhances telehealth services and patient care. It focuses on long-term care for patients with chronic conditions, integrating SMS, video telehealth, and remote monitoring. The platform uses data and AI to personalize care, streamline workflows, and improve communication between patients and clinicians across various healthcare settings.

"8x8 enables us to save 30% in development time, deliver critical healthcare notifications at scale, and provide a seamless telehealth experience for both patients and clinicians."

Deepak Biswal

CEO, CareMonitor

The Challenge: Enhancing SMS and video infrastructurelink to this section

To better support critical health notifications and patient interactions, CareMonitor needed to enhance its SMS and telehealth video conferencing infrastructure. In addition, CareMonitor faced the challenge of managing multiple integrations and delivering critical healthcare notifications at scale.

To address these needs, the company required a communications solution partner with robust, API-driven technology and comprehensive documentation to ensure smooth integration and implementation.

CareMonitor chose 8x8 as its preferred partner for SMS and video telehealth services due to the platform’s strong documentation, transparency, and seamless customer support.

The Solution: API-driven communications technologylink to this section

CareMonitor’s IT team integrated 8x8 SMS API and 8x8 Jitsi as a Service (JaaS) video SDK into their platform. These capabilities enabled CareMonitor to provide a convenient omnichannel experience to its users.

The team used the SMS API to implement a comprehensive workflow for pre- and post-surgery notifications. This workflow included pre-surgery notifications, health information, admission checklists, and post-surgery care instructions, providing patients with end-to-end support over a period of 12 to 18 months.

The integration of the JaaS video SDK into CareMonitor's platform allowed for a seamless telehealth experience. Patients and clinicians could easily join video appointments via a link without the need for additional apps. The video SDK was optimized for various devices and included features like prioritizing voice over video in low-bandwidth scenarios and phone-in options for telehealth conferences.

The Result: Seamless workflow and communicationslink to this section

The partnership with 8x8 allowed CareMonitor to confidently grow and scale while ensuring a seamless experience for clinicians and patients.

During the Covid-19 pandemic, the company’s platform supported over one million patients, delivering critical healthcare interactions at scale. Today, The platform continues to deliver thousands of unique patient interactions daily, ensuring timely communication for critical healthcare pathways.

By moving to JaaS, CareMonitor significantly reduced the burden on its DevOps team, freeing up resources previously used for managing servers and applying patches. The 8x8 integration also helped streamline the development process, resulting in a time savings of 30% for developers. This allowed them to focus on building additional features and further platform innovations.

Deepak Biswal, CEO of CareMonitor sums it up: “8x8 enables us to save 30% in development time, deliver critical healthcare notifications at scale, and provide a seamless telehealth experience for both patients and clinicians."