8x8 Messaging Apps and Social Listening
Integrating messaging apps like WhatsApp, Facebook, and Viber, along with social listening via Meltwater, empowers 8x8 Contact Center agents to deliver seamless, proactive support where customers already are.
Social listening that powers proactive CX.
Monitor, route, and respond to @mentions and direct messages across platforms like Instagram, LinkedIn, X (formerly Twitter), YouTube, and more—all within the 8x8 Agent Workspace via Meltwater Social Listening for 8x8 Contact Center.
Be where your customers are.
With WhatsApp, Facebook Messenger, and Viber integrated into 8x8 Contact Center, agents connect with customers on their preferred channels—creating faster, more natural conversations and eliminating channel-switching frustration.
Frictionless messaging, unified CX.
Messaging app integration lets agents manage every conversation—chat, voice, or social—in one place. That means fewer handoffs, better context, and consistent customer experiences across every touchpoint.
Contact Center capabilities.
Here’s everything else the 8x8 Contact Center does.
Intuitive Workspaces
Engage CX teams with real-time insights, simplified workflows,and low-code/no-code flexible design
Analytics
Empower your teams with unified data, sentiment analysis, and intuitive coaching tools and take action faster.
AI in 8x8 Contact Center
Enhance CX and operational efficiency with automation, real-time insights, and personalized, context-aware guidance across every channel.
Agent Assist
Reduce after call work and provide a consistent experience every time with AI-powered agent assist solutions.
Outbound Campaigns
Boost productivity and customer reach with automated outbound dialing for efficient, targeted outreach campaigns.
Workforce Engagement Management
Support agents with tools built to save time and deliver results.
Integrations
Drive strong CX and more efficient operations with our integrated partner solutions.
A product portfolio to supercharge your CX.
From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.
Contact Center
8x8 Contact Center powers up agents with AI to simplify contact center operations and delight customers.
Unified Communications
8x8 Work® connects teams and customers globally with an AI-enabled communications suite.
Communications APIs
8x8 no-code CPaaS connects you to customers on the channels they want from one platform.
CX Beyond the Contact Center
8x8 Engage™ empowers all customer-facing teams to stay connected and support customers with ease.
8x8 for Microsoft Teams**
Amplify your Microsoft Teams with 8x8 communication capabilities and contact center integrations.
Integrate seamlessly.
Easily connect with popular CX, business, and CRM apps to reach new levels of productivity without added complexity.
Secure and compliant.
Up-to-date with regulations and verified through third-party certifications—for your peace of mind.
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