In times of uncertainty, there is one certainty you can count on - and that’s the need to maintain business continuity. Your customers expect it. At the same time, you need to care for the safety and well-being of your contact center agents. Fortunately, these two requirements are not mutually excl [...]

At 8x8, our product teams are always working on new ways to improve our customer experience through flexible and efficient features. With that being said, we are very excited to announce our latest app feature, Promote to Meeting. This new feature makes video conferencing easier than ever. Promot [...]

“It was the best of times! It was the worst of times!” While Charles Dickens was describing London and Paris in his book, “A Tale of Two Cities," that sentiment can also describe how some managers feel about running contact center team meetings. “They take too much time offline!” “They are boring!” [...]

Tax season is well underway, kicking off one of the most stressful times of the year for small business owners and tax professionals alike. Particularly for new business owners or entrepreneurs, this time of year can feel overwhelming and downright scary. The good news? We’re here to help! We reache [...]

“You can’t be everything to everyone, so stop trying.” You’ve probably heard this advice before. This is particularly important as it applies to finding your ideal prospective customer. Whether you are an entrepreneur who’s just starting out or you’ve been in business for a while, it can be temptin [...]

Automating aspects of your small business can make it easier to run. Automation can also reveal new opportunities for growth. With small business software, you can do simple things like calculations. It also assists with routine tasks, such as organizing your business documents, paying bills or invo [...]

Customers are the best! Not only do they keep the lights on, but they also give us a reason to do what we do. After picking up a bouquet for your significant other this Valentine's day, show some special love to your customers as well! Here are eight creative and simple ways to level up in your cus [...]

Behind the Big Spend “All I really need is love, but a little chocolate now and then doesn’t hurt.” Credited to the Peanuts comic strip character Lucy Van Pelt, drawn by Charles M. Schultz, this deliciously affection-filled sentiment rings especially true leading up to February 14th. But as we prep [...]

Here’s something that almost certainly keeps you awake at night: how to get more customers. That’s because you need them coming through your door to keep your business’s wheels spinning. When there’s more of them buying your products, your revenues increase. This, in turn, allows you to scale your o [...]

As The Most Interesting Contact Center Manager in the World once said, “I don’t always monitor the quality of our customer interactions, but when I do, I prefer to use a Quality Management (QM) Definitions Guide.” OK, I’m not sure any manager has ever said those words, but I am willing to bet that [...]