The Future of the Contact Center is Here

Organizations with a cloud-first, digital-first mindset have leapt ahead, but they must continually adapt and innovate to stay competitive. From agent experience to AI and customer engagement in the metaverse, get an exclusive look at what’s coming next.

Experts predict that by 2023, EX will overtake CX, at least temporarily, as the leading “experience” focus and investment.

Experts predict that by 2023, EX will overtake CX, at least temporarily, as the leading “experience” focus and investment.

Experts predict that by 2023, EX will overtake CX, at least temporarily, as the leading “experience” focus and investment.

Experts predict that by 2023, EX will overtake CX, at least temporarily, as the leading “experience” focus and investment.

By 2025, the percentage of contact center agents experts predict will be gig-economy workers.

Millennial and Gen Z workers who say they’ll quit if their employer doesn’t give them remote work flexibility.

Data source: Morning Consult survey of 239,000 workers

By 2025, the percentage of contact center agents experts predict will be gig-economy workers.

Millennial and Gen Z workers who say they’ll quit if their employer doesn’t give them remote work flexibility.

Data source: Morning Consult survey of 239,000 workers

By 2025, the percentage of contact center agents experts predict will be gig-economy workers.

Millennial and Gen Z workers who say they’ll quit if their employer doesn’t give them remote work flexibility.

Data source: Morning Consult survey of 239,000 workers

By 2025, the percentage of contact center agents experts predict will be gig-economy workers.

Millennial and Gen Z workers who say they’ll quit if their employer doesn’t give them remote work flexibility.

Data source: Morning Consult survey of 239,000 workers

See what the future holds

Contact center experts and industry analysts share their predictions from 2023 to 2030 around these hot topics:

Agent Experience

Work from Anywhere

Integrated Communications

Customer Engagement

See what the future holds

Contact center experts and industry analysts share their predictions from 2023 to 2030 around these hot topics:

Agent Experience

Work from Anywhere

Integrated Communications

Customer Engagement

See what the future holds

Contact center experts and industry analysts share their predictions from 2023 to 2030 around these hot topics:

Agent Experience

Work from Anywhere

Integrated Communications

Customer Engagement

See what the future holds

Contact center experts and industry analysts share their predictions from 2023 to 2030 around these hot topics:

Agent Experience

Work from Anywhere

Integrated Communications

Customer Engagement

Gig Economy

AI/ML

VR/Metaverse

Digital Transformation Acceleration

Gig Economy

AI/ML

VR/Metaverse

Digital Transformation Acceleration

Gig Economy

AI/ML

VR/Metaverse

Digital Transformation Acceleration

Gig Economy

AI/ML

VR/Metaverse

Digital Transformation Acceleration

Download the Contact Center Predictions report today.

Download the Contact Center Predictions report today.

Download the Contact Center Predictions report today.

Download the Contact Center Predictions report today.