8x8 Work | 8x8 Contact Center
Adoption Kits
8x8 Work Adoption Kitslink to this section
Custom eLearninglink to this section
Who should take this course?link to this section
8x8 Work end users who want to receive training on 8x8 Work with a customized kit.
Course Overviewlink to this section
Custom Interactive elearning content based on standard content in the Free kit. Customizations can include options such as adding your company logo, or removal of content covering features your company has not purchased. Formats supplied are HTML, and SCORM on request.
This version is suitable if you would like moderate customization of Self-Paced content for distribution to a large number of users. The Customized course is available via an online modification form request for (10) Training Units.
Note: Please contact us if customization outside of the modification form is required. A SOW will need to be produced, and any customization requiring over 10 hours of development will incur a charge of 1 Training Unit for each additional hour scoped.
Engagement Processlink to this section
Adoption Kit contents are delivered to the IT Manager (or the person accountable for training employees to use 8x8 Work apps).
Review the Kit contents and determine whether changes are required. If changes are required, fill out the online modification form to state which content is to be removed and to provide your company logo. Once received, 8x8 will commence modification of the Kit and email this over to you.
We recommend that you send your requirements to us four to six weeks before training end-users at your location, to maximize the effectiveness of the kit.
Course Topicslink to this section
- 8x8 Work for Desktop
- Call Features
- Chat & Meetings
- Add-Ons & Troubleshooting
- 8x8 Work for Mobile
- FrontDesk
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Freelink to this section
Who should take this course?link to this section
8x8 Work end users who want to receive training on 8x8 Work.
Course Overviewlink to this section
Four fully interactive Self-Paced elearning courses in HTML format. These can be disseminated internally within your company an unlimited number of times. Modules include 8x8 Work for Desktop, Work for Mobile, FrontDesk, and 8x8 Voice for Microsoft Teams. All functionality including Chat and Meetings are included by default. Supplementary documents provided include a project plan template, employee communication email templates, change management best practices, and links to 8x8 documentation and videos.
This version is provided without charge: (0) Training Units.
Engagement Processlink to this section
Adoption Kit contents are delivered to the IT Manager (or the person accountable for training employees to use 8x8 Work apps).
Review the Kit contents and determine whether changes are required. If changes are required, fill out the online modification form to state which content is to be removed and to provide your company logo. Once received, 8x8 will commence modification of the Kit and email this over to you.
We recommend that you send your requirements to us four to six weeks before training end-users at your location, to maximize the effectiveness of the kit.
Course Topicslink to this section
- 8x8 Work for Desktop
- Call Features
- Chat & Meetings
- Add-Ons & Troubleshooting
- 8x8 Work for Mobile
- FrontDesk
Next Stepslink to this section
Your free kit is available on highspot.
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8x8 Contact Center Adoption Kitslink to this section
Custom eLearninglink to this section
Who should take this course?link to this section
Agents and supervisors looking to learn and practice using Contact Center with custom, interactive eLearning content.
Course Overviewlink to this section
Custom Interactive elearning content based on standard content in the free kit. Customizations can include options such as adding your company logo, or removal of content covering features your company has not purchased. Formats supplied are HTML, and SCORM on request.
This version is suitable if you would like moderate customization of Self-Paced content for distribution to a large number of users. The Customized course is available via an online modification form request for (10) Training Units.
Please allow up to five working days for completion.
Note: Please contact us if customization outside of the modification form is required. A SOW will need to be produced, and any customization requiring over 10 hours of development will incur a charge of 1 Training Unit for each additional hour scoped.
Engagement Processlink to this section
Adoption Kit contents are delivered to the IT Manager (or the person accountable for training employees).
Review the Kit contents and determine whether changes are required. If changes are required, fill out the online modification form to state which content is to be removed and to provide your company logo. Once received, 8x8 will commence modification of the Kit and email this over to you.
We recommend that you send your requirements to us four to six weeks before training end-users at your location, to maximize the effectiveness of the kit.
Course Topicslink to this section
- Introduction to Contact Center (Core)
- Status Codes
- Phone Interactions
- Additional Features
- Supervisor Functions (Core)
- Quality Management and Speech Analytics
_____________________________________________
Freelink to this section
Who should take this course?link to this section
Agents and supervisors looking to learn and practice using Contact Center at their own pace.
Course Overviewlink to this section
Four fully interactive Self-Paced elearning courses in HTML format. These can be disseminated internally within your company an unlimited number times. Core modules include Introduction to Contact Center and Supervisor Functions. A Quality Management and Speech Analytics module is available on request. Supplementary documents provided include a project plan template, employee communication email templates, change management best practices, and links to 8x8 documentation and videos.
The free adoption version is provided without charge: (0) Training Units.
Engagement Processlink to this section
Adoption Kit contents are delivered to the IT Manager (or the person accountable for training employees).
Review the Kit contents and determine whether changes are required. If changes are required, fill out the online modification form to state which content is to be removed and to provide your company logo. Once received, 8x8 will commence modification of the Kit and email this over to you.
We recommend that you send your requirements to us four to six weeks before training end-users at your location, to maximize the effectiveness of the kit.
Course Topicslink to this section
- Introduction to Contact Center (Core)
- Status Codes
- Phone Interactions
- Additional Features
- Supervisor Functions (Core)
- Quality Management and Speech Analytics
Next Stepslink to this section
Your free kit is available on highspot.
- Supervisor / End User / Agent
- Supervisor
- End User / Agent
Frequently Asked Questions
We offer a number of different options so you can pick and choose which work best for you.
Free Options:
• Quick Tutorial Pages (great for tech-savvy audiences)
• On-Demand Course (more in-depth learning experience) Paid Options:
•. Virtual Instructor-Led Sessions (join public sessions with other users)
• Private Online Sessions (limit the audience to just your users and modify the agenda to your needs)
• Customized eLearning (modified ono-demand courses that fit your enviornment)
• Paid Onsite Visit (tailor the day to your needs)
• Need Something Special (let us know!)
To learn more about paid options contact your 8x8 Sales Account Executive or send an email to training@8x8.com.