See how your business is really running—everywhere
CIOs, line-of-business managers and workgroup supervisors can easily all see global communications flows. Get the big picture—or drill down to individual numbers. Make fast, smart decisions that maximize results for sales teams, contact centre, and other departments.
Phone System Analytics
See call traffic and measure service quality
Detect, reward and encourage star performance—and find opportunities to improve.
Contact Centre Analytics
Managing contact centres for sales or support?
Get the insight and intelligence you need for better decisions.
Award-winning Virtual Office Analytics
“Virtual Office Analytics offers a number of unique capabilities for businesses and is amongst the most innovative solutions we’ve seen for enterprise cloud communications in the past year. Our sincere congratulations to 8x8 for its 2015 Communications Solutions Product of the Year Award.”
– Rich Tehrani, CEO of TMC
Innovative Contact Centre Analytics for all
“Innovative contact centre analytics is no longer the purview of only deep-pocketed, multi-thousand agent operations. 8x8’s Virtual Contact Centre Analytics makes compelling contact centre analytics available to a broader set of companies than ever before, helping them turn data into powerful insights to quickly assess operational performance and adjust as needed, strategically optimizing their business.”
– Sheila McGee-Smith, President and Principal Analyst of McGee-Smith Analytics
