AI-Powered IVR: Elevate Your Customer Self-Service
Description: Revolutionize your customer support with 8x8's intelligent IVR. Empower customers with AI-driven self-service options, easily build and edit IVR flows with drag-and-drop design, and gain valuable insights across the entire customer journey. Learn more about how 8x8 IVR can transform your customer experience.
A product portfolio to supercharge your CX.
From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.
Contact Center
8x8® Contact Center™ powers up agents with AI to simplify contact center operations and delight customers.
Unified Communications
8x8 Work® connects teams and customers globally with an AI-enabled communications suite.
Communications APIs
8x8 no-code CPaaS connects you to customers on the channels they want from one platform.
CX Beyond the Contact Center
8x8 Engage™ empowers all customer-facing teams to stay connected and support customers with ease.
8x8 for Microsoft Teams**
Amplify your Microsoft Teams with 8x8 communication capabilities and contact center integrations.
Hear from others in the industry.
“People make the difference. With the continuous insights we get from 8x8, we can coach agents and help them do their best.”
Noël GrospeillerDMV Vet Center
"After demoing 8x8. It was an easy decision for us. We could see that it had lots of features yet using it was simple. The consistent experience across the platform made it easy for our staff to use, and it was clear to the IT team how it would alleviate the difficult and time-consuming problems we had before."
Huw FieldingSouthampton FC
“Now, when handling a call, our agents instantly see the customer’s buying history, receive prompts to better target offers, and save time updating after-call records.”
Gennelle ChamberlainPrimeSource and Dimora Brands
Secure and compliant.
Up-to-date with regulations and verified through third-party certifications—for your peace of mind.
