8x8 Agent Assist

8x8 offers agent assist solutions that enhance agent performance with real-time guidance, next-best-action recommendations, and sentiment analysis. It automates call summarization, integrates seamlessly with CRMs, and supports voice and digital channels to help agents resolve issues efficiently while improving the overall customer experience.

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Two women at a desk, both wearing headsets. One is seated, typing on a laptop, focused, while the other stands, pointing at the screen, offering guidance. Bright, office setting.

A man in a brown suit walks outside, smiling and looking at his phone. He carries a brown bag, conveying a professional and relaxed vibe in sunlight.

A woman in a cozy sweater uses a smartphone, smiling while sitting at a desk. A computer screen glows in the dimly lit room, creating a warm, focused atmosphere.

Office scene with a woman in a yellow sweater speaking to a nearby colleague wearing a headset. A third person sits in the background. Relaxed atmosphere.

Contact Center capabilities.

Here’s everything else the 8x8 Contact Center does.

Omnichannel Routing

Deliver personalized service on voice and other channels.

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Agent Workspace™

Help agents deliver excellent customer experience with intelligent tools.

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Supervisor Workspace™

Enable supervisors with tools, intelligence, and insights to ensure their teams deliver exceptional experiences.

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Analytics for Contact Center

Manage and monitor contact center performance with metrics and alerts.

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High-Volume Messaging

Increase customer engagement with one-to-many messaging.

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AI-Enabled Self Service

Empower customers to find resolutions with AI features.

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Agent Assist

Reduce after call work and provide a consistent experience every time with AI-powered agent assist solutions.

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Workforce Engagement Management

Support agents with tools built to save time and deliver results.

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Secure Payments

Handle payments while compliant and secure.

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A product portfolio to supercharge your CX.

From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.