8x8 Conversation IQ
8x8 Conversation IQ™ transforms interactions into insights—empowering all customer-facing teams to deliver positive outcomes.
Turn conversations into insights—instantly.
Quickly understand what was said, how it was said, and what it means — without replaying conversations. Conversation IQ surfaces key topics, sentiment, and trends so teams can deliver better customer experiences, identify coaching moments, and make smarter decisions.
Coach smarter, not harder.
Help managers deliver faster, more effective feedback, with less manual effort. AI-powered conversation insights make it easier to coach in context, reinforce expectations, and help teams perform at their best.
Simplify compliance and quality control.
Ensure every customer conversation meets company standards, from onboarding to escalation. With transcription-based evaluations, policy alerts, and audit-ready reporting, Conversation IQ helps reduce risk and drive consistent, compliant communication across teams.
Conversation IQ capabilities.
Here’s how Conversation IQ uses AI to uncover insights and improve every customer interaction.
Call Transcription
Accurately transcribes every conversation for faster review and follow-up.
Call Summarization
AI-generated recaps surface objections, outcomes, and next steps.
Speech Analytics
Analyzes tone, sentiment, and trending topics to guide coaching and response.
Action Items
Capture key next steps automatically—no need for manual follow-ups.
A product portfolio to supercharge your CX.
From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.
Contact Center
8x8® Contact Center™ powers up agents with AI to simplify contact center operations and delight customers.
Unified Communications
8x8 Work® connects teams and customers globally with an AI-enabled communications suite.
Communications APIs
8x8 no-code CPaaS connects you to customers on the channels they want from one platform.
CX Beyond the Contact Center
8x8 Engage™ empowers all customer-facing teams to stay connected and support customers with ease.
8x8 for Microsoft Teams**
Amplify your Microsoft Teams with 8x8 communication capabilities and contact center integrations.
Integrate seamlessly.
Easily connect with popular CX, business, and CRM apps to reach new levels of productivity without added complexity.
Secure and compliant.
Up-to-date with regulations and verified through third-party certifications—for your peace of mind.
