8x8 for Manufacturing
A single cloud communications platform for the manufacturing sector that connects the top floor, shop floor, suppliers, distributors and the contact center, to increase visibility across the supply chain and operational efficiency while contributing to sustainability goals.
Maximize operational excellence and agility
Centralize administration of all communications on a single platform featuring the largest global footprint to support all sites worldwide.
Build a connected workforce
Connect top and shop floor with integration across multiple devices, redcare, alarm and DECT systems, and MS Teams.
Deliver consistent CX from front to back office
Limit disruptions and mitigate risk with alerts and status updates easily shared across an omnichannel environment.
Increase cost efficiency
Remove hardware support costs, reduce energy usage, and contribute to sustainability goals with a cloud-based subscription model.
Custom Glass Solutions (CGS) is an OE manufacturer of large format glass for public transportation, agricultural, recreational and construction vehicles.link to this section
Maximize your Teams investment
8x8 Contact Center, certified for Microsoft Teams, connects contact center agents with Teams-powered production teams, back-office, and support departments on a single platform, for faster communication and improved customer and employee experiences.
Teams users can communicate easily with customers and colleagues, and stay compliant using their 8x8 business number without leaving their Teams environment.
Create an agile omnichannel environment
Leverage omnichannel communications for real-time supply chain interactions that allow agents to effectively handle all customer, distributor, and supplier conversations, through a single interface, with intuitive workflows and chat translation in over 20 languages to increase flexibility and agility.
Receive live status updates from across the entire supply chain to provide up-to-the-minute information to customers and colleagues.
Power progress with analytics and AI
Company-wide analytics and AI-powered insights provide essential information to help manufacturers identify trends, manage performance metrics, and increase operational efficiency through self-service environments and automation of routine tasks.
Contact center managers are empowered with actionable insights about their team’s productivity, and new staff can be quickly trained to deliver optimum customer experiences using call recordings, sentiment analysis, scripting, and real-time guidance.
Connecting the top and shop floor with modern communications
Discover the workforce trends affecting manufacturing and how to connect employees across the organization.
Maximize your Teams Investment with 8x8
Get the most from your Teams investment with 8x8’s rich telephony and Voice for Microsoft Teams.
8x8 for Manufacturing Solution Overview
Improve operational efficiency with a cloud communications platform for consistent customer experiences across front and back offices.
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