8x8 Service Advantage
Saving time and offloading tasks is easy with a range of monthly plans to choose from.
Your Success is our Priority
Single point of contact for any services needs
8x8 Work configuration including auto attendants, group call pickup, and group paging
Assistance with moves, adds, changes & skill group assignments
Design and implementation of queues, channels, call flows, custom reports & updates of IVR flows
Quality Management templates set-up & configuration of custom Speech Topics
Local and toll-free phone number porting assistance
Feature review and utilization assessment
Public & Private training options
Priority Case Routing Add-on
A Dedicated Point of Contact
8x8 Services Advantage allows your team to offload system tasks and training needs to the 8x8 services team. It assures your business has access to a dedicated point of contact for common services tasks, such as assistance with moves/add/changes and updating user configurations. It also ensures that your team is continuously up to date with training needs with refresher training options and public and private training options for new hires. And the service is accessible when you need it, and how you need it.
Get Continuous Assistance When You Need It
8x8 provides ongoing services to assure the 8x8 platform offers the highest quality voice and the most reliable cloud based solution. Making sure our customers are successful is key to 8x8 success.
We have heard from customers that they may often need some additional technical support in completing small tasks that are part of any system configuration or change. We have also heard the need to simplify access to ongoing training needs. 8x8 wanted to offer this level of support without requiring a special work review or an extended statement of work.
To meet this need, 8x8 offers Service Advantage allowing our customers to get committed 8x8 support on a monthly basis, with a flexible offer that can adapt to changing customer needs.
Additional Configuration is Often Needed
Even a cloud based communication platform may require some additional configuration support, configure auto attendants, IVR flows, call queue set-up, routing based on digital channel or agent skills and/or assignment of agents to best take advantage of their expertise and schedules.
For businesses with dedicated IT personnel, this is usually not a problem. But what if everyone at your company already has two jobs? What if your IT personnel is going on an extended leave of absence? How do you make sure communicating with your customers is as efficient as possible?
Keeping Employees up to Date
Ongoing training for your organization can be a complex task that takes time away from operational success. Enabling your team with on demand public and private training sessions allows for you to empower new hires, refresh administrator skills, stay up to date with new 8x8 features, and avoid the necessary coordination of single-session training.
8x8 Service Advantage offers the following training benefits:
- Traditional 8x8 training services for the life of your contract
- New, advanced, refresher admin training, end user enablement, and feature review
- All you can consume live public training to support your organization
- Options for private training classes
Priority Case Routing Add-on Option
Our Advanced Support add-on ensures your company's technical issues are quickly triaged & resolved by our award winning support team. With a dedicated help desk support number & priority case routing, you’ll have direct access to general support experts to ensure the seamless operation of your 8x8 solution.
Related Customer Stories
Clear Point Claims simplifies staffing, gains powerful insights, and slashes wait times with 8x8
8x8 platform reliability and rich features help Cingo improve contact center operations
Southeast Financial Credit Union uses 8x8 for unified communication, boosting efficiency, revenue, and seamless member service.