Are your CX systems helping you move faster—or are they quietly costing you?

Let’s be honest: most customer experience organizations have spent the last decade racing to keep up with constant change. A new channel? Add a solution. A new expectation? Add another.

The result? What started as progress morphed into a growing pile of disconnected systems. Each new addition filled a gap… and created a few more. Maybe, at first, it felt like you were getting what you paid for.

Now you’re not so sure. And you haven’t stopped to ask: How much is it really costing you?

TCO: More than just the obvious costs.link to this section

At a glance, your setup looks fine: licenses, subscriptions, support agreements. Standard stuff.
But the true price? It’s hidden.

Beneath the surface lives the real total cost of ownership:

• Employee hours spent patching systems.
• Endless third-party integrations.
• Admin workarounds and emergency fixes.
• Siloed data and redundant capabilities that slow everything down.

Multiple vendors mean multiple bills, scattered support channels, and enough purchase orders to make your head spin.

The real price isn’t just what you spend to keep the lights on—it’s what you sacrifice to keep everything stitched together.

Welcome to the “stack of silos.”link to this section

You didn’t mean to build it. But layer by layer, you ended up with a stack of silos: disconnected platforms, redundant workflows, and scattered insights that frustrate employees and customers alike.

When your systems can’t talk to each other, neither can your people. Agents can’t see the full customer picture. Customers get bounced from channel to channel. Productivity stalls. Loyalty erodes. And the tools that were supposed to save you money are now quietly draining your outcomes.

There’s a smarter path forward.link to this section

You don’t need another tool. You need fewer, better ones. The first step? Understand where your hidden costs are hiding.

Download our guide: The cost of chaos–and the simplicity of one platform.

And when you’re ready to run the numbers on what your “stack of silos” is really costing you, 8x8 is here to help you unify, simplify, and elevate every conversation.