What
Wilt Chamberlain teaches about CX transformation.
He fixed his free throws with an underhanded “granny shot.” It worked, but looked silly.
Rick Barry didn’t care how it looked. He cared about winning. That same dynamic plays out in business every day. You know your stack is messy. It’s bloated. It’s expensive. And it’s slowing your team down. So why haven’t you changed it?
